topic Re: its worst telecom provider ever in Get Support

its worst telecom provider ever

kris8646 — Wed, 05 Jan 2022 10:43:03 GMT

bye bye public mobile

Re: its worst telecom provider ever

ShawnC13 — Wed, 19 Sep 2018 15:47:00 GMT

@kris8646 wrote:
i have missed an interview call yesterday. can you give that job to me? if you dont know how to deal with it just shut u r f services ..

What is your issue is your phone suspended? You haven't told us what your problem is

Re: its worst telecom provider ever

kris8646 — Wed, 19 Sep 2018 15:51:17 GMT

already 3 pages of replies discussed yesterday. the solution should be from @CS_Agent

Re: its worst telecom provider ever

will13am — Wed, 19 Sep 2018 15:54:14 GMT

@kris8646, there is an element of self responsibility to all issues. It is never so clear cut that it is someone else's fault. This service is unique in terms of the reliance on a self serve system. A customer should always know what they are signing up for before doing so. Regardless of the format, many customers here enjoy trouble free service. If you have a problem that is account related, reaching out to the moderator team was the right thing to do. There is a lead time for receiving a response. If you have non account related issues, this community can assist. A bit of tacfulness in your communication is always appreciated.

Re: its worst telecom provider ever

kris8646 — Wed, 19 Sep 2018 15:58:06 GMT

@will13am its easy to give suggestions rather than understanding the pain of others. who gonna give back my job? are you?

Re: its worst telecom provider ever

will13am — Wed, 19 Sep 2018 15:59:34 GMT

@kris8646 wrote:
@will13am its easy to give suggestions rather than understanding the pain of others. who gonna give back my job? are you?

Sorry I cannot do that. So, this post is not a call for help but rather an opportunity to vent.

Re: its worst telecom provider ever

kris8646 — Wed, 19 Sep 2018 16:01:24 GMT

@will13am i am waiting for these mods from 2 days . this post is for them @CS_Agent

Re: its worst telecom provider ever

ShawnC13 — Wed, 19 Sep 2018 16:02:31 GMT

@kris8646 wrote:
already 3 pages of replies discussed yesterday. the solution should be from @CS_Agent

I posted in that thread. Are you able to login and verify that you still have 10 minutes left at the usage counter is not a live update it only updates a couple times a day. Is it possible you have used up all of the minutes.

Re: its worst telecom provider ever

will13am — Wed, 19 Sep 2018 16:03:43 GMT

@kris8646 wrote:
@will13am i am waiting for these mods from 2 days . this post is for them @CS_Agent

I see. To fix account issues, private messaging is the platform for the communications with the moderator team. Tagging them in the public forum does not accelerate the process. In fact, it may hinder it as it fills their inbox with more stuff. The private messages are process on a first come, first serve basis.

Re: its worst telecom provider ever

austinhuang — Wed, 19 Sep 2018 16:11:05 GMT

If the moderators did not respond within the promised 48-hour timeframe, you can just CCTS them (https://www.ccts-cprst.ca/). Complaining with vulgar language in a public forum may further reduce your possibility of getting a new job as HR probably looks at your public internet traces.

Re: its worst telecom provider ever

kris8646 — Wed, 19 Sep 2018 16:19:05 GMT

@austinhuang go and play kid.

with vulgar language in a public forum may further reduce your possibility of getting a new job asComplaining HR probably looks at your public internet traces.

Re: its worst telecom provider ever

ShawnC13 — Wed, 19 Sep 2018 16:28:45 GMT

@austinhuang wrote:
If the moderators did not respond within the promised 48-hour timeframe,

Where is there a promise made???

Re: its worst telecom provider ever

austinhuang — Wed, 19 Sep 2018 16:30:23 GMT

@ShawnC13 wrote:
@austinhuang wrote:
If the moderators did not respond within the promised 48-hour timeframe,
Where is there a promise made???

"During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours." As in here. It says "up to" so I assume that's the maximum?

Re: its worst telecom provider ever

ShawnC13 — Wed, 19 Sep 2018 16:35:08 GMT

@austinhuang wrote:
@ShawnC13 wrote:
@austinhuang wrote:
If the moderators did not respond within the promised 48-hour timeframe,
Where is there a promise made???
"During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours." As in here. It says "up to" so I assume that's the maximum?

I don't take that as a promise and we know there have been times over the 48 hours. That is like a call centre and getting the voice recording saying the approx wait time is..... and it is always changing because you can't guarantee how long each issue will take to resolve.

Re: its worst telecom provider ever

austinhuang — Wed, 19 Sep 2018 16:37:25 GMT

@ShawnC13 wrote:
@austinhuang wrote:
@ShawnC13 wrote:
@austinhuang wrote:
If the moderators did not respond within the promised 48-hour timeframe,
Where is there a promise made???
"During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours." As in here. It says "up to" so I assume that's the maximum?
I don't take that as a promise and we know there have been times over the 48 hours. That is like a call centre and getting the voice recording saying the approx wait time is..... and it is always changing because you can't guarantee how long each issue will take to resolve.

Yes, but the 48 hours is written there so if the time frame is exceeded it's essentially complainable as it does not match what's written and people are not satisfied with the response of the company?

Re: its worst telecom provider ever

ShawnC13 — Wed, 19 Sep 2018 16:48:01 GMT

@austinhuang, oh I am not arguing that you can't complain. I would just never consider it a promise. A promise was when they told us our Fall promo pricing wouldn't change and they found out what would happen when they tried.

Re: its worst telecom provider ever

hairbag1 — Wed, 19 Sep 2018 17:09:06 GMT

I've been with PM for a year or so now without any problems. Having said that, I know that stuff happens from time to time. As PM doesn't have a call center, it relies heavily on user to user support in initial stages of these concerns. Once it's been determined that "The Group" can't fix your problem, then it's on to a message to the mods for their input. It can take a day or 2 for them to get back to you. Pm isn't for everyone...if you require immediate action on your concern, then maybe PM isn't the cell provider to best suit your needs. Generally; it's a pretty good cell provider IMO.

Re: its worst telecom provider ever

ShawnC13 — Wed, 19 Sep 2018 17:18:10 GMT

@hairbag1 wrote:
I've been with PM for a year or so now without any problems. Having said that, I know that stuff happens from time to time. As PM doesn't have a call center, it relies heavily on user to user support in initial stages of these concerns. Once it's been determined that "The Group" can't fix your problem, then it's on to a message to the mods for their input. It can take a day or 2 for them to get back to you. Pm isn't for everyone...if you require immediate action on your concern, then maybe PM isn't the cell provider to best suit your needs. Generally; it's a pretty good cell provider IMO.

We have found out what the issue was as the OP thought incoming calls were unlimited and didn't go against their 50 minutes in their plan. So they have used all there minutes and that is why they can't make any calls for the last two days.

Re: its worst telecom provider ever

kris8646 — Wed, 19 Sep 2018 17:20:25 GMT

i just got a good plan from koodo for $30 am getting 6gb LTE , unlimited canada call and texts, 1000 international mins and $5 credit for 12 months and one time credit of $50 . way to go

Re: its worst telecom provider ever

mimmo — Wed, 19 Sep 2018 17:25:55 GMT

@kris8646 can you share how you got that plan? Was it a regular offering? A migration plan? many might like to know.