topic Re: Change phone number in Get Support

Change phone number

AmandaBrooke — Wed, 05 Jan 2022 10:42:56 GMT

Steps to change phone number?

Re: Change phone number

RossN — Thu, 04 Jul 2019 00:17:08 GMT

@AmandaBrooke you go into your account and pick change number directly under my profile

Re: Change phone number

AmandaBrooke — Thu, 04 Jul 2019 00:17:36 GMT

Lol thanks.. it’s said to ask questions for points , so I did 🤷🏼‍♀️

Re: Change phone number

RossN — Thu, 04 Jul 2019 00:18:59 GMT

@AmandaBrooke No prob

Re: Change phone number

computergeek541 — Thu, 04 Jul 2019 08:24:47 GMT

@AmandaBrooke wrote:
Lol thanks.. it’s said to ask questions for points , so I did 🤷🏼‍♀️

Please don't mark your own messages as solutions. I've reassigned the solution to the person who answered your question. You'll also find that it's much appreciated when members focus on the quality of content posted.

Re: Change phone number

AmandaBrooke — Thu, 04 Jul 2019 17:12:53 GMT

I def. did not mean to assign my post as a solution. @RossN had the solution. Thx for correcting. 👌🏼✅

Can’t sign in! Need to new number ASAP (being stalked)

AmandaBrooke — Thu, 04 Jul 2019 17:29:55 GMT

I desperately need to change my number (to avoid a stalker)...and I’m not able to sign in to my account! My email was originally entered with a spelling mistake so it doesn’t exist and I don’t have the password for that... What is the fastest way to get the help in the private messages? From what I understand there’s nothing anyone can do otherwise.

Re: Can’t sign in! Need to new number ASAP (being stalked)

RossN — Thu, 04 Jul 2019 17:32:35 GMT

@AmandaBrooke contact a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change phone number

srlawren — Thu, 04 Jul 2019 17:59:03 GMT

@AmandaBrooke wrote:
Lol thanks.. it’s said to ask questions for points , so I did 🤷🏼‍♀️

@AmandaBrooke also, pro-top: don't tell people you're posting for the rewards. It's definitely frowned upon.

Re: Can’t sign in! Need to new number ASAP (being stalked)

computergeek541 — Thu, 04 Jul 2019 21:21:33 GMT

@AmandaBrooke, i've merged these two threads together as they are both about trying to change your phone number.

Using an incorrect e-mail address shouldn't prevent you from logging in, and the password would be the same as when it was set up, although you wouldn't be able do a password reset.

You'll need to contact Moderator_Team as mentioned earlier to correct the e-mail address and to restore account access. You'll have to go through some steps to prove to them that this is your account.

Re: Can’t sign in! Need to new number ASAP (being stalked)

CellGirl — Fri, 05 Jul 2019 12:53:37 GMT

@AmandaBrooke wrote:
I desperately need to change my number (to avoid a stalker)...and I’m not able to sign in to my account! My email was originally entered with a spelling mistake so it doesn’t exist and I don’t have the password for that... What is the fastest way to get the help in the private messages? From what I understand there’s nothing anyone can do otherwise.

@AmandaBrooke

I would hope "Amanda Brooke" is a fake name you're using for this forum, if you're really being stalked!

Re: Can’t sign in! Need to new number ASAP (being stalked)

CS_Agent — Fri, 05 Jul 2019 20:28:01 GMT

Hi Amanda,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Remember that you need to be logged in your Community account, to be able to send a message. If you are still not registered, you can click here https://goo.gl/7Z88Sb and go to "Sign in" then on "New User? Register here."

Sincerely,
Public Mobile Team.

Re: Change phone number

Awesme444 — Sun, 01 Sep 2019 14:56:16 GMT

Change phone number not under my profile

Re: Change phone number

GR — Sun, 01 Sep 2019 15:00:41 GMT

@Awesme444 it should be when you log in to your self serve account on the right of the page it says change number

Re: Change phone number

Awesme444 — Sun, 01 Sep 2019 15:17:33 GMT

It says unable to transfer number

Re: Change phone number

Anonymous — Sun, 01 Sep 2019 15:21:07 GMT

@Awesme444 wrote:
It says unable to transfer number

If you're coming from Koodo prepaid then you'll need moderator assistance. The source also needs to be active.

Re: Change phone number

GR — Sun, 01 Sep 2019 15:21:34 GMT

@Awesme444 so you're trying to port a number? From which carrier? If it's Koodo prepaid you'll have to message the moderator_team, if it's any other you should be able to do it in the self serve

Re: Change phone number

Awesme444 — Sun, 01 Sep 2019 15:29:07 GMT

It’s Koodo how do I reach moderator team

Re: Change phone number

Dunkman — Sun, 01 Sep 2019 15:30:28 GMT

@Awesme444

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change phone number

GR — Sun, 01 Sep 2019 15:31:34 GMT

@Awesme444 click here, expect up to 48 hours for a reply! Could be sooner! You can keep using your Koodo Sim until the port is complete.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437