topic Bill statement in Get Support

Bill statement

ykadn180 — Wed, 05 Jan 2022 10:42:53 GMT

If anyone ever requested a billing statement, please let me know what it consists of. Does it include full name, address, birthday? Is it in pdf format? And how long does it take to receive by email?

Thanks,

Chc238

Re: Bill statement

RossN — Thu, 04 Jul 2019 00:12:28 GMT

@ykadn180 hi it's best you contact a moderator they can set it up for you link here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bill statement

ChuckYeah — Thu, 04 Jul 2019 00:13:59 GMT

@Dunkman said this on a previous solution.

You will need to contact moderator for statement. Supposedly, it will take 1-2 weeks for moderator to send you a statement.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include the following information in your request:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number:
Account #
Email address (if possible):
Requested Month / Period:
Amount paid:

Re: Bill statement

ChuckYeah — Thu, 04 Jul 2019 00:15:16 GMT

Hopefully it's a bit quicker now.

Re: Bill statement

dabr — Thu, 04 Jul 2019 00:16:15 GMT

@ykadn180 wrote:
If anyone ever requested a billing statement, please let me know what it consists of. Does it include full name, address, birthday? Is it in pdf format? And how long does it take to receive by email?
Thanks,
Chc238

I've never requested one so don't know, but I'm assuming it would be like other billing statements, ie: name and address, account #, plan and charges. There would be no need for your birthday. But someone will know for sure.

You'll have to send a request to Moderator_Team, click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They can take from 2-48 hours to respond though.

Re: Bill statement

ykadn180 — Thu, 04 Jul 2019 00:51:30 GMT

I did contact the moderator and waiting for the bill statement now. I was just wondering if anyone has received a bill statement, let me know what it consists of. The moderator told me the full name, invoice payments will be included. Just wanted to make sure if address will be included as well..