topic Re: Cannot Send Text Messages in Get Support

Cannot Send Text Messages

dennisfedak — Wed, 05 Jan 2022 10:42:48 GMT

I am new to public mobile and have a problem with sending SMS messages. I have emailed the moderators and have received no reply. I have no issue receiving them. just sending them. Please helo!!!!

Thank You

Re: Cannot Send Text Messages

Dunkgirl — Tue, 18 Sep 2018 22:32:12 GMT

@dennisfedak wrote:
I am new to public mobile and have a problem with sending SMS messages. I have emailed the moderators and have received no reply. I have no issue receiving them. just sending them. Please helo!!!!

Thank You

Are sure its only SMS and not imesssage/MMS?

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 22:32:55 GMT

I cannot receive MMS or send MMS either

Re: Cannot Send Text Messages

RobertQc — Tue, 18 Sep 2018 22:35:04 GMT

@dennisfedak wrote:
I cannot receive MMS or send MMS either

When did you port in?

Have you tried pulling out your battery and restarting the phone? New customers often have problems for some time after porting.

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 22:34:07 GMT

I can only receive sms Cannot send or receive mms

Re: Cannot Send Text Messages

Dunkgirl — Tue, 18 Sep 2018 22:34:28 GMT

@dennisfedak wrote:
I cannot receive MMS or send MMS either

You may have a partially completed port. When did you sign up?

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 22:34:38 GMT

Yesterday I ported in a number.

Re: Cannot Send Text Messages

ShawnC13 — Tue, 18 Sep 2018 22:35:11 GMT

@dennisfedak wrote:
I cannot receive MMS or send MMS either

Is your data working? If you do not have data in your plan you still need to make sure cellular data is turned on to send and receive MMS messages. If you have data and are still having issues with MMS you probably need to update your APN settings. Here is a great site for that http://apn-canada.gishan.net/

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 22:35:24 GMT

Yes that makes sense as I just signed up.

Re: Cannot Send Text Messages

RobertQc — Tue, 18 Sep 2018 22:36:23 GMT

@dennisfedak wrote:
Yesterday I ported in a number.

You have already messaged the mods so they will be able to check into the port to see if there is an issue.

Locally you can continue to try to restart your phone

You can also try to configure your APN settings

There could also be SMSC set incorrectly. I wish I had the SMSCentre number off the top of my head, but I don't. Perhaps someone else knows it?

Does *#*#4636#*#* work on your phone? If it does, it brings you to a Android hidden menu where you can manually change the SMSC.

Re: Cannot Send Text Messages

will13am — Tue, 18 Sep 2018 22:38:12 GMT

@dennisfedak, MMS issues are due to APN settings not being set on the phone. Please check and set the APN according to this link. Do you have any problems with the calling function?

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 22:49:15 GMT

Thank you. Great site with proper APN settings. I reentered. Data is working fine. However the issue of being unable to send sms persists.

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 22:50:29 GMT

I believe you are correct in your diagnosis. What can I do to have them complete the port?

Re: Cannot Send Text Messages

RobertQc — Tue, 18 Sep 2018 22:54:03 GMT

@dennisfedak wrote:
I believe you are correct in your diagnosis. What can I do to have them complete the port?

You have already messaged the moderator team, you will just have to wait for them now. Should be within 48 hours.

Re: Cannot Send Text Messages

dennisfedak — Tue, 18 Sep 2018 23:09:44 GMT

Thank you I believe this is the issue as I do not have any problems making or receiving calls or receiving sms. Only sending sms and there is no sms capability whatsoever at present. I will wait for a reply from the moderator team.

Re: Cannot Send Text Messages

Dandes — Wed, 19 Sep 2018 00:07:00 GMT

There may be a hour or two of delays after activation of your plan and number, I’ve had this issue also and has fixed itself with time do not worry it’s temporary. If the problem persists check to see if you have coverage in your location and if so then you should contact support!

Re: Cannot Send Text Messages

MJN — Wed, 19 Sep 2018 13:20:56 GMT

did you trying making or receiving phone call? you can also try restarting your phone if you only have data but no call signel. That is what happen to my phone yesterday. After restart my phone everything work fine again.

Re: Cannot Send Text Messages

Ronald47 — Mon, 26 Nov 2018 06:16:13 GMT

I can receive a text but not send. I called the individual with no issue but cannot send a text. He sent one to me and it came through fine. I am new to texting so perhaps I am doing something wrong.

Re: Cannot Send Text Messages

stonechucker — Sun, 10 Feb 2019 23:35:26 GMT

Message moved to new thread as original was marked as solved for the original poster.

Re: Cannot Send Text Messages

Arman — Fri, 03 May 2019 19:03:14 GMT

I do have the same issue. It is not only you