topic Re: my phone number is not working, its been 2 days in Get Support

bye bye

kris8646 — Wed, 05 Jan 2022 10:42:43 GMT

bye

Re: my phone number is not working, its been 2 days

RobertQc — Tue, 18 Sep 2018 18:33:00 GMT

@kris8646 wrote:
hi my phone number is not working and its been 2 days. i have sent a private msg yesterday but no reply still. how come there is no customer service number to solve the issue? @CS_Agent @NotaModerator

Did you just port in? Have you tried removing your sim and putting it back in?

What happens if you put your old sim from your old provider back in?

Re: my phone number is not working, its been 2 days

Luddite — Tue, 18 Sep 2018 18:36:18 GMT

@kris8646 wrote:
hi my phone number is not working and its been 2 days. i have sent a private msg yesterday but no reply still. how come there is no customer service number to solve the issue? @CS_Agent @NotaModerator

Just this forum and moderators to resolve issues. You're in the line for service. Seems to 48 hours of late.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data).

Re: my phone number is not working, its been 2 days

Ali9 — Tue, 18 Sep 2018 18:37:00 GMT

4 days here since my phone stopped working. Sent a private message to @CS_Agent but they have not replied yet. Worst customer service I ever experienced.

Will file a complain to CCTS today.

Re: my phone number is not working, its been 2 days

Dunkgirl — Tue, 18 Sep 2018 18:43:01 GMT

@kris8646 wrote:
hi my phone number is not working and its been 2 days. i have sent a private msg yesterday but no reply still. how come there is no customer service number to solve the issue? @CS_Agent @NotaModerator

The community can try to help while you wait for a moderator. Most of the problems here can be sovled without a moderator. Can you give us some more details about what problems you have and what you have tried to remedy the situation?

Re: my phone number is not working, its been 2 days

kris8646 — Tue, 18 Sep 2018 18:43:32 GMT

hi i have ported old number 10 days ago and it worked untill 2 days back. from last 2 days its not working

Re: my phone number is not working, its been 2 days

Dunkgirl — Tue, 18 Sep 2018 18:48:23 GMT

@kris8646 wrote:
hi i have ported old number 10 days ago and it worked untill 2 days back. from last 2 days its not working

What specifically is not working? Can you be more speficic.

Does the phone turn on?

Are you conencted to the network?

Is your account "active" ?

What happens if you try to text? What happens when you try to make a call?

Re: my phone number is not working, its been 2 days

RobertQc — Tue, 18 Sep 2018 18:50:07 GMT

@kris8646 wrote:
hi i have ported old number 10 days ago and it worked untill 2 days back. from last 2 days its not working

Have you tried turning airplane mode on, and then off? Do you have network signal? Is there an error message? What plan are you on?

Re: my phone number is not working, its been 2 days

krazykiwi — Tue, 18 Sep 2018 18:55:22 GMT

@Ali9 wrote:
4 days here since my phone stopped working. Sent a private message to @CS_Agent but they have not replied yet. Worst customer service I ever experienced.
Will file a complain to CCTS today.

It would be best to start your own post. Give a good explanation of what happened, what was working and what isn't working and we the community (customers just like youy) will try to help. If we are not able to help we will give you some pointers on contacting the Mods. I beieve all this can be done before CCTS gets back to you.

Re: my phone number is not working, its been 2 days

kris8646 — Tue, 18 Sep 2018 18:56:45 GMT

my account is active and i can see the signals on phone.

it says you dont have active add on s to call longdistance calls.

and not recieving incoming calls too

Re: my phone number is not working, its been 2 days

will13am — Tue, 18 Sep 2018 18:58:11 GMT

@kris8646 wrote:
hi i have ported old number 10 days ago and it worked untill 2 days back. from last 2 days its not working

I have not seen a port undo itself. Once it starts working, it does not revert back. Likely something in the account changed in the last 2 days or something was done to the phone to make whatever was working not work anymore. Nothing should be related to a completed port unravelling. Please give the self serve account a good inspection and report any anomalies and the community can help to decipher it.

Re: my phone number is not working, its been 2 days

krazykiwi — Tue, 18 Sep 2018 18:58:22 GMT

@kris8646 wrote:
my account is active and i can see the signals on phone.
it says you dont have active add on s to call longdistance calls.
and not recieving incoming calls too

Waht plan do you have?

Re: my phone number is not working, its been 2 days

will13am — Tue, 18 Sep 2018 19:00:58 GMT

@kris8646 wrote:
my account is active and i can see the signals on phone.
it says you dont have active add on s to call longdistance calls.
and not recieving incoming calls too

Not being able to receive incoming calls is a sign of a failed port. The issue with long distance can be due to calling outside the province when the plan only includes province wide calling. More information is needed on the plan features.

Re: my phone number is not working, its been 2 days

RobertQc — Tue, 18 Sep 2018 19:06:43 GMT

@kris8646 wrote:
my account is active and i can see the signals on phone.
it says you dont have active add on s to call longdistance calls.
and not recieving incoming calls too

Did you try dialing 1?

Do you have minutes left?

Are you on the $10 plan?

Re: my phone number is not working, its been 2 days

kris8646 — Tue, 18 Sep 2018 19:25:28 GMT

yes am on 10$ plan and 10 mins left for this month. and i am not recieving incoming calls too

Re: my phone number is not working, its been 2 days

krazykiwi — Tue, 18 Sep 2018 19:30:26 GMT

@kris8646 wrote:
yes am on 10$ plan and 10 mins left for this month. and i am not recieving incoming calls too

Does your self serve account say "active"?

Is text and ~~data~~ still working?

Re: my phone number is not working, its been 2 days

kris8646 — Tue, 18 Sep 2018 19:28:48 GMT

its 10$ plan, canada wde talk and still 10 mins left

Re: my phone number is not working, its been 2 days

kris8646 — Tue, 18 Sep 2018 19:30:22 GMT

yes its active. text is working

Re: my phone number is not working, its been 2 days

krazykiwi — Tue, 18 Sep 2018 19:32:09 GMT

@kris8646 wrote:
yes its active. text is working

Confirm that it still shows that you have minutes remaing and if so contact the Mods.

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

Some good posts/reads:

Search PM GUIDE to find some great posts and answers to many common questions

Re: my phone number is not working, its been 2 days

kris8646 — Tue, 18 Sep 2018 19:35:11 GMT

thanks for the reply.

i have already sent a private msg to mod yesterday. still waiting for reply