topic Re: 289========= in Get Support

289=========

Lankanatha — Wed, 05 Jan 2022 10:42:36 GMT

When I purchase connection on last month dealer told that 2nd month is free but u have disconnected my line y is that. Pls reply me

269=========

Lankanatha — Tue, 18 Sep 2018 18:22:39 GMT

When I purchase the SIM last month that told me 2nd month is free .but now u have disconnected my line y is this

Re: 289=========

Shapla001 — Tue, 18 Sep 2018 18:23:11 GMT

Hi,

I am another user like you. Just inquisitive to know, how and what happened. Did your account self serve show the credit of the plan amount before monthly cycle ending?

No problem is un-solveable, but may require a bit of more information.

In the meantime, you can PM to @CS_Agent, where you should give all your details, so that they can have a look at the situation. Do not share your personal information here

Re: 289=========

KMG — Tue, 18 Sep 2018 18:23:48 GMT

You should remove your personal phone number from your post. This is a public forum.

You should receive credit in your account balance for the 2nd month within 72 hours of signing up. If not, then contact the Moderator Team so they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 289========

ShawnC13 — Tue, 18 Sep 2018 18:24:15 GMT

@Lankanatha wrote:
When I purchase connection on last month dealer told that 2nd month is free but u have disconnected my line y is that. Pls reply me

Which retailer did you activate with? There were a few different promo's running. You will need to provide that info to the moderators when you message them.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: 289=======

drmartin — Tue, 18 Sep 2018 18:24:43 GMT

@Lankanatha wrote:
When I purchase connection on last month dealer told that 2nd month is free but u have disconnected my line y is that. Pls reply me

You should edit your post so your phone number isn't included. You don't want people you don't know calling you, do you?

Re: 289=======

computergeek541 — Tue, 18 Sep 2018 21:04:33 GMT

I would just suggest paying the plan fee for now so that you can use your phone once again. I know that you shouldn't have to do that, but otherwise, you'd have to wait until the moderators fix things for you. Any credit that the moderators add to your account could then be used up at a later time.