topic Re: my cellphone does not recognize my sim after activation , what's can I do in Get Support

my cellphone does not recognize my sim after activation , what's can I do

faustinkat — Tue, 04 Jan 2022 17:40:22 GMT

I just activate my Sim, but to my surprise my cell phone does not recoginize my sim after activation, what's can I do ?

Re: my cellphone does not recognize my sim after activation , what's can I do

Cyber — Sat, 04 Jul 2015 04:05:00 GMT

Did you try to reboot your phone ?

What is the make and model of your phone ?

Your mobile must support these frequencies :

3G UMTS/HSDPA = (850MHz / 1900MHz)

4G LTE Band 4 = (2100MHz / 1700MHz)

4G LTE-Advanced = 700MHz (not yet launched by Telus/Bell)

Re: my cellphone does not recognize my sim after activation , what's can I do

faustinkat — Sat, 04 Jul 2015 04:22:43 GMT

my phone is motorola G

Re: my cellphone does not recognize my sim after activation , what's can I do

DK — Sat, 04 Jul 2015 04:52:07 GMT

Hi have you tried the sim in another phone or another Telus branded sim in your phone to see if its not the sim or the phone that is acting up?

Is the sim inserted correctly?

Thanks

Re: my cellphone does not recognize my sim after activation , what's can I do

chukdefatey — Sat, 04 Jul 2015 05:39:16 GMT

@faustinkat wrote:
my phone is motorola G

Is your Motorola G from Canada of the US? If it's not then it won't work. If it is and its not from Telus or Koodo then Did you have it Unlocked?

Re: my cellphone does not recognize my sim after activation , what's can I do

faustinkat — Sat, 04 Jul 2015 15:43:59 GMT

This Mortorola G is from Canada, I was using it with PM before I switch to Koodo and now I came but to PM with same tell unfortunetely it does not recognize my sim after activation, do I need still to unlock it ?

Re: my cellphone does not recognize my sim after activation , what's can I do

Martin — Sat, 04 Jul 2015 16:03:25 GMT

Hello,

Are you using a NEW Public Mobile SIM, or is the card the same one that you used when you were with PM before switching to Koodo? If if is the same card, it was deactivated when you left PM for Koodo. If this is the case, click Contact Us on this site's homepage. Another page will open with Email Away on it. Click that. Another page will open with radio buttons on it. Select the buttons that are relevant, and a web form will appear. Complete and submit it. Ensure that you state the size of SIM card that you want. In approximately 2 weeks, the card will arrive by postal mail.

Unlocking your phone is unnecessary if you were using it with Koodo. PM/Koodo/Telus all share the same network and the same frequencies.

Re: my cellphone does not recognize my sim after activation , what's can I do

Miky — Sun, 31 Mar 2019 17:54:24 GMT

if it is the older phone may not operate, check your network connection type, you may see several network available. choose the public mobile network, also type of connection such as gsm and hspa and dsm, , it you did not get results, the kiosk at the wow are very great, check with them, I had similar issues , I could not use my older HTC phone due to incompatiblity . I changed to a newer phone it worked great. good luck

Re: my cellphone does not recognize my sim after activation , what's can I do

Lieux — Sun, 31 Mar 2019 18:01:27 GMT

@Miky wrote:
if it is the older phone may not operate, check your network connection type, you may see several network available. choose the public mobile network, also type of connection such as gsm and hspa and dsm, , it you did not get results, the kiosk at the wow are very great, check with them, I had similar issues , I could not use my older HTC phone due to incompatiblity . I changed to a newer phone it worked great. good luck

Miky look at the date on this thread.... I hope everything is fine now...