topic Re: Not receiving calls in Get Support

Not receiving calls

Zohar — Wed, 05 Jan 2022 10:42:25 GMT

Hi,

Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call.

I receive a text massage about to complete your requst to move to PM go to PM.ca and click Contact us and complete the SIM & activation !!!

First there is no Contact us on the PM page !

Second I already did complete the SIM and Activation.

Whts going on, was before with PM with no problem.

Re: Not receiving calls

bravo_md — Wed, 03 Jul 2019 17:06:30 GMT

Contact Mod team with private messege using enevelope icon. ask for help porting number over.

Re: Not receiving calls

RossN — Wed, 03 Jul 2019 17:07:43 GMT

you will have to contact a moderator click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving calls

Lieux — Wed, 03 Jul 2019 17:46:40 GMT

@Zohar wrote:
Hi,
Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call.
I receive a text massage about to complete your requst to move to PM go to PM.ca and click Contact us and complete the SIM & activation !!!
First there is no Contact us on the PM page !
Second I already did complete the SIM and Activation.
Whts going on, was before with PM with no problem.

Is your old account still active? It's necessary to port your phone number.

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:04:38 GMT

Ok Thanks.

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:10:56 GMT

Thanks man.

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:17:21 GMT

Its supose to end today did not pay. I use to pay month to month basic

Re: Not receiving calls

RossN — Wed, 03 Jul 2019 19:20:30 GMT

@Zohar it could be a day or two for a moderator to contact you, you may loose your number if your old account is not active

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:22:20 GMT

ts still active, they give a week to pay for incomming month.

Re: Not receiving calls

Anonymous — Wed, 03 Jul 2019 19:25:34 GMT

@Zohar wrote:
ts still active, they give a week to pay for incomming month.

That's still some thin ice. It would technically be inactive. The week is more of a grace period for billing.

If your previous plan was a post-paid plan then they should be able to pro-rate a refund when you get ported out/closed.

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:28:58 GMT

I'm supposed to renew my monthly plan by tomorrow July 4. Should I put my old SIM card in ?

Re: Not receiving calls

RossN — Wed, 03 Jul 2019 19:31:45 GMT

yes you can use it until your port is complete pre paid and pay as you go can take up to a week to port over

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:35:31 GMT

t I already paid for first month starting today !

Re: Not receiving calls

RossN — Wed, 03 Jul 2019 19:39:04 GMT

@Zohar yea thats the problem with porting a number sometimes it's the wait but you do have the option to use your public mobile sim also I assume you took a temporary number?

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:42:47 GMT

When activate PM SIM did not ask for porting the number just have my number and I did not get any temporary number because all my contacts in my existing number.

Re: Not receiving calls

Anonymous — Wed, 03 Jul 2019 19:47:51 GMT

@Zohar wrote:
When activate PM SIM did not ask for porting the number just have my number and I did not get any temporary number because all my contacts in my existing number.

Yeah the activation doesn't say porting. It says transfer. Can be confusing when everybody's saying porting. Porting is the common word.

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:50:19 GMT

did not ask for transfer my number, How can I redo it now ?

Re: Not receiving calls

Anonymous — Wed, 03 Jul 2019 19:57:53 GMT

@Zohar wrote:
did not ask for transfer my number, How can I redo it now ?

Well now I'm confused. You said you didn't take a new number. You *have* to either take a new number or transfer a number from a different provider during activation. Which is it?

Edit: your first post tells me you tried to port. The next couple posts say what you gotta do.

Re: Not receiving calls

Zohar — Wed, 03 Jul 2019 19:59:55 GMT

Yes I did not ask for new # . During processing of activation It was 2 options either to porting my number from my carrier with some questions about account number and the second option which I clicked was I have my own number.

Re: Not receiving calls

Anonymous — Wed, 03 Jul 2019 20:03:39 GMT

@Zohar wrote:
Yes I did not ask for new # . During processing of activation It was 2 options either to porting my number from my carrier with some questions about account number and the second option which I clicked was I have my own number.

I'm still confused. Your OP indicates you did a transfer. Now you're saying you "have my own number". What own number? You either transfer "your own number" from another provider or you pick a new number from here.