topic Re: hey in Get Support

aactivation

annabean — Wed, 05 Jan 2022 10:42:06 GMT

haviing trouble activating my sim with old number

hey

annabean — Wed, 03 Jul 2019 08:51:20 GMT

having trouble with activation with sim using old number but it says need to make payment first

Re: hey

GinYVR — Wed, 03 Jul 2019 08:55:53 GMT

@annabeanAre you trying to activate a SIM card and keep your old number ie porting? If so it is advisable to activate your SIM with a temporary number.. then port the number after everything is working. That way you will be able to call / text out and have data while the porting process is going on. Do note, during the process your old account with your other provider has to be active.

Re: hey

mimmo — Wed, 03 Jul 2019 11:38:00 GMT

@annabean what exact issues are you having? PMis a prepaid service so it will ask for funds up front.

allso don'tforget to use a friends number as a referal to get a 10$ post activation credit.

Re: hey

Triguy — Wed, 03 Jul 2019 12:07:28 GMT

Are your trying to Transfer (port) a phone# from another provider ?

Here is more info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

Re: hey

ChuckYeah — Wed, 03 Jul 2019 13:42:18 GMT

Just an observation, is it possible there's an outstanding balance on your old account? Because you can't port your number if you have a balance on your old account. Might that be what the error is saying?

Re: hey

kav2001c — Wed, 03 Jul 2019 14:22:27 GMT

@ChuckYeah

Usually balance does not prevent port unless it is a delinquent account

They* send you final bill after you port out

*edit for clarity - They means OTHER carriers, Public is prepay so not possible to have an outstanding balance due

Re: hey

kav2001c — Wed, 03 Jul 2019 14:21:29 GMT

Prepaid accounts require funds to be loaded at time of activation

@annabean wrote:
having trouble with activation with sim using old number but it says need to make payment first

Re: hey

helpontheway — Wed, 03 Jul 2019 14:47:22 GMT

Hi there, please make sure you're using SIM activation page found here: https://activate.publicmobile.ca/

You should be prompted after punching in the SIM card #.

Re: hey

ChuckYeah — Wed, 03 Jul 2019 14:53:01 GMT

ok, but I just had trouble with porting from TELUS and that's the first thing the call center agent checked. It was not the case for me but I assumed it was an issue for some. Perhaps they were making sure my account was in good standing and not that there was a few bucks that needed to be settled up.

Re: aactivation

Anonymous — Wed, 03 Jul 2019 18:25:34 GMT

@annabean wrote:
haviing trouble activating my sim with old number

@annabean: Which step of the process are you having problems at? Which provider are you trying to transfer from?

Re: aactivation

will13am — Wed, 03 Jul 2019 18:24:36 GMT

@Anonymous wrote:
@annabean wrote:
haviing trouble activating my sim with old number
Maybe @stonechucker could move this up to the main forum area.

@annabean: Which step of the process are you having problems at? Which provider are you trying to transfer from?

Post moved to increase visibility.

Re: Change phone number

annabean — Thu, 04 Jul 2019 00:34:50 GMT

change sim not number

Re: Change phone number

GinYVR — Thu, 04 Jul 2019 01:06:10 GMT

@annabeanIf you just want to change SIM it is also easy just to go your selfserve and type in your new Public Mobile SIM card.HOW TO CHANGE YOUR SIM CARD #

Re: Change phone number

annabean — Thu, 04 Jul 2019 01:16:58 GMT

change number to old public number

hey

annabean — Thu, 04 Jul 2019 01:19:04 GMT

activated new sim want old public mobile number

Re: hey

RossN — Thu, 04 Jul 2019 01:23:14 GMT

@annabean Hi I don't believe thats possible someone else probably has it by now when did you have that old number?

Re: hey

geopublic — Thu, 04 Jul 2019 01:27:18 GMT

@annabean wrote:
activated new sim want old public mobile number

@annabean What happened to your old Public Mobile sim card?

Re: hey

MilanJ — Thu, 04 Jul 2019 01:28:11 GMT

Did you already get a new number from public mobile? If you haven't you can do that during setup. If you have I don't belive you can change it easily.

Re: hey

computergeek541 — Thu, 04 Jul 2019 01:32:38 GMT

Annabean, I have moved all your message posts into one message thread so that others can try to help figure this out for you.