topic Re: Data not working in Get Support

Data not working

LivinHigh45 — Tue, 04 Jan 2022 17:40:20 GMT

I currently have the LG Flex and my data ia not working did the apn setup like tje forum recommended still nothing please help.

Re: Data not working

Cyber — Fri, 03 Jul 2015 16:10:38 GMT

@LivinHigh45,

You need to configure your APN settings to be able to send pictures (MMS) and navigate on internet (DATA).

Your "Mobile Data" also need to be activated.

Android APN step-by-step configuration :

Step 1

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Data not working

LivinHigh45 — Fri, 03 Jul 2015 23:22:17 GMT

Thanks its up and running

Re: Data not working

Cyber — Sat, 04 Jul 2015 04:01:50 GMT

@LivinHigh45,

Glad to rear that your DATA is up and running

Re: Data not working

chukdefatey — Sat, 04 Jul 2015 06:10:38 GMT

@Livinghigh45, You said you did the APN thing like the forum Recommend but Data is not working then after @Cyber gave you the exact same directions which are from the Forum. So I would like to know what made it work after @cybers post?

Re: Data not working

NickZ — Tue, 15 Sep 2015 19:50:18 GMT

I have the same problem. I have 90 day plan with 6gb of data, and set up the APN as per the instructions, but have no data. What else can I do?

Re: Data not working

deltatux — Tue, 15 Sep 2015 20:22:31 GMT

@NickZ wrote:
I have the same problem. I have 90 day plan with 6gb of data, and set up the APN as per the instructions, but have no data. What else can I do?

@NickZ, had similar issue, see if this fixes it:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-look-right/m-p/28050#U28050

Re: Data not working

MarchForward — Sat, 28 May 2016 05:44:10 GMT

It is still not working for me, every website it says unreachable, even there is a H+ sign and the data is roaming...

Re: Data not working

srlawren — Sun, 29 May 2016 20:36:31 GMT

Hi @MarchForward, welcome to the Public Mobile community. We need a bit more information to try to help:

1) Are you new to PM and the data has not yet worked at all? or you're an existing customer that previously had working data? If you previously had working data, have you recently renewed and/or done a plan change?

2) What make and model of phone are you using? If it's working okay for phone calls and texts but not for data, then it sounds like it's probably an APN issue. Have you gone through the steps listed earlier in this thread to verify your APN set up?

Re: Data not working

angieet93 — Mon, 13 Jun 2016 16:46:13 GMT

Thank you so much! This worked perfectly for me 🙂

Re: Data not working

srlawren — Mon, 13 Jun 2016 19:34:21 GMT

Welcome to Public Mobile and the community, @angieet93!

Re: Data not working

pepper — Fri, 17 Jun 2016 15:00:47 GMT

Hello @Cyber,

I have a 90 day 1 GB data plan, which finished, so I got an Add on. But that doesnt seem to work. I followed your instructions but even now, its saying "Sign-in to network".

Help Please !

Re: Data not working

Shazia_K — Fri, 17 Jun 2016 15:04:23 GMT

Hello @pepper,

I'm sorry to hear about this,

Are you trying to say that you are unable to add a data add-on to your account from the self-serve?

Please explain, in order to better assist you.

Thanks,

Shazia

Re: Data not working

pepper — Fri, 17 Jun 2016 16:07:41 GMT

Hello @Shazia_K

I apologise for the confusion, I have already added the 'add-on' data and the payment has gone through as well. However, my phone doesnt seem to recognise that I have added more data.

I have a Nexus 4.

waiting for your help. Thanks in advance! 🙂

Re: Data not working

Shazia_K — Fri, 17 Jun 2016 16:09:08 GMT

@pepper,

thank you for getting back 🙂

Have you tried rebooting the phone? if yes, please send me a private message along your Public Mobile phone number.

Thanks,

Shazia

Re: Data not working

Shazia_K — Fri, 17 Jun 2016 21:20:15 GMT

@pepper,

I had sent you a private message earlier, i'm leaving for the weekend, just checking to see if you had the chance to view my message?

Thanks,

Shazia

Re: Data not working

pepper — Mon, 20 Jun 2016 18:22:29 GMT

@Shazia_K Thank you so much for the prompt solution 🙂

My apologies for the NOT so prompt reply. hehe.

Re: Data not working

Shazia_K — Mon, 20 Jun 2016 18:41:06 GMT

@pepper haha 😉

You're welcome!

Shazia

Re: Data not working

burdenfire — Sat, 30 Sep 2017 13:58:04 GMT

The solution worked for me.

thank you.

Re: Data not working

Raymondtsang555 — Fri, 22 Feb 2019 06:34:52 GMT

Hi I'm also having difficulties with my data. Help please! I'm a new user to PM. Created my New VPN per instructions and it's not working.