topic Re: phone randomly goes into no service in Get Support

phone randomly goes into no service

darinamber — Wed, 05 Jan 2022 10:42:00 GMT

My phone randomly goes into no service at home. It started 2 days ago I have used it at home since I started with public mobile about 6 months ago .If I re start my phone it goes back to normal.

Re: phone randomly goes into no service

Dunkman — Wed, 03 Jul 2019 05:48:01 GMT

@darinamber

Do you have an extra phone at home? Try the SIM card in another phone to determine whether hardware issue versus PM Service issue.

Re: phone randomly goes into no service

jordan23 — Wed, 03 Jul 2019 07:12:47 GMT

Hi @darinamber , as per @Dunkman , it might be a phone issue not a network issue. Public Mobile is on Canada's largest mobile network since they use the same network as Telus. Me personally, I recently just switched from Fido to PM a couple of weeks ago and I now have better coverage than before. I used to have no signal on elevators and basements with Fido but now I do get signals on both ever since the switch! 🙂

Re: phone randomly goes into no service

darinamber — Tue, 09 Jul 2019 04:37:55 GMT

I tried it another phone same issues . Its a newer phone and dont have any other issues with the phone . I get less bars now at home than i did when i first started with PM

Re: phone randomly goes into no service

darinamber — Tue, 09 Jul 2019 04:38:24 GMT

tried it another phone same issues . Its a newer phone and dont have any other issues with the

phone . I get less bars now at home than i did when i first started with PM

Re: phone randomly goes into no service

geopublic — Tue, 09 Jul 2019 04:54:18 GMT

@darinamber wrote:
tried it another phone same issues . Its a newer phone and dont have any other issues with the
phone . I get less bars now at home than i did when i first started with PM

@darinamber If the behaviour is consistent across phones then it could be an account issue. Best to notify PM of the problem.

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Re: phone randomly goes into no service

AngelczK — Tue, 09 Jul 2019 05:04:30 GMT

There's many factors that could be causing this issue.. It could me your phone network settings, hardware or you could be located in a non-sevice zone.

Re: phone randomly goes into no service

computergeek541 — Tue, 09 Jul 2019 06:34:21 GMT

@AngelczK wrote:
There's many factors that could be causing this issue.. It could me your phone network settings, hardware or you could be located in a non-sevice zone.

Any speicific ideas that could help point this person in the right direction?