topic Re: Plan in Get Support

Plan

Felicia2_pynn — Wed, 05 Jan 2022 10:41:57 GMT

I’m confused why my plan cost almost 60$ this month?

and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

Re: Plan

hairbag1 — Wed, 03 Jul 2019 04:47:48 GMT

Which plan did you have last month ? Which add-on are you referring to ?

Re: Plan

popping — Wed, 03 Jul 2019 04:49:06 GMT

@Felicia2_pynn wrote:
I’m confused why my plan cost almost 60$ this month?
and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

What plan do you have?

Please post a screen shot of your payment history without your personal information. We will take a look what had happended.

Re: Plan

Anonymous — Wed, 03 Jul 2019 04:54:23 GMT

@popping wrote:
@Felicia2_pynn wrote:
I’m confused why my plan cost almost 60$ this month?
and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!
What plan do you have?
Please post a screen shot of your payment history without your personal information. We will take a look what had happended.

And your overview page too for good measure. And also without your personal information. But all we can do is make suggestions and observations.

Re: Plan

Alex888 — Wed, 03 Jul 2019 05:49:13 GMT

@Felicia2_pynn You don't have to pick a plan to renew every month. Did you do a plan change on your renewal date?

Re: Plan

kav2001c — Wed, 03 Jul 2019 14:30:34 GMT

@Felicia2_pynn

Unless you changed plans the $60 would have been the same every month

Public does not change your plan, you would have needed to

As others have mentioned nowhere near enough info in your post to assist yet

@Felicia2_pynn wrote:
I’m confused why my plan cost almost 60$ this month?
and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

Re: Plan

srlawren — Wed, 03 Jul 2019 20:12:22 GMT

@kav2001c wrote:
@Felicia2_pynn
Unless you changed plans the $60 would have been the same every month
Public does not change your plan, you would have needed to

@kav2001c to nitpick a little: "every 30 days", not "every month".