topic Re: Phone don't connect to network in Get Support

Phone don't connect to network

shalekash — Wed, 05 Jan 2022 10:41:52 GMT

Hello,

I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim card). Any ideas why is not working?

Thanks

Re: Phone don't connect to network

RossN — Wed, 03 Jul 2019 02:44:45 GMT

Re: Phone don't connect to network

RossN — Wed, 03 Jul 2019 02:44:14 GMT

@shalekash Does anything work? does pm how up In top left corner of your phone ? if you dial *611 what does it say?

Re: Phone don't connect to network

geopublic — Wed, 03 Jul 2019 02:59:42 GMT

@shalekash wrote:
Hello,

I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim card). Any ideas why is not working?

Thanks

@shalekash If your sim card works in another phone and not your phone the problem is your phone. Maybe try a factory reset and see if it connects. If it still doesn't connect Thein your phone is not compatible.

Re: Phone don't connect to network

popping — Wed, 03 Jul 2019 03:02:48 GMT

@shalekash wrote:
Hello,

I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim card). Any ideas why is not working?

Thanks

According to a PM moderator on this thread, PM uses the following frequencies

Public Mobile works on following frequencies:

For 3G use (UMTS/HSPA): 850MHz/1900MHz bands
For 4G/LTE use: 1700MHz/2100MHz bands
For 4G/LTE use: 700 MHz band

According to https://www.gsmarena.com/bq_aquaris_e5s-7837.php, your phone does not support PM 3G which is used for voice call and your phone does not support any PM LTE frequencies.

3G bands	HSDPA 900 / 2100
4G bands	LTE band 3(1800), 7(2600), 20(800)

Re: Phone don't connect to network

shalekash — Wed, 03 Jul 2019 03:40:51 GMT

Does PM not have GSM 2G, 2.5G. I have seen it here, for example:

https://www.frequencycheck.com/carrier-compatibility/RKWPTez/bq-aquaris-e5-hd-dual-sim/public-mobile-canada

Re: Phone don't connect to network

Anonymous — Wed, 03 Jul 2019 03:43:02 GMT

@shalekash wrote:
Does PM not have GSM 2G, 2.5G. I have seen it here, for example:

https://www.frequencycheck.com/carrier-compatibility/RKWPTez/bq-aquaris-e5-hd-dual-sim/public-mobile-canada

No. Only one carrier has those frequencies. And they're being phased out too.

Re: Phone don't connect to network

Psygineer — Wed, 03 Jul 2019 04:06:57 GMT

@shalekash wrote:
Hello,

I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim card). Any ideas why is not working?

Thanks

According to the device checker on the PM homepage your device is not compatible. It seems that your third party site is wrong in this case.

Re: Phone don't connect to network

cavemantoronto — Wed, 03 Jul 2019 04:17:39 GMT

@shalekash wrote:
Does PM not have GSM 2G, 2.5G. I have seen it here, for example:

https://www.frequencycheck.com/carrier-compatibility/RKWPTez/bq-aquaris-e5-hd-dual-sim/public-mobile-canada

They have that wrong for years. People tell them they're wrong but won't fix it. You can live without LTE but phone must be 3g compatible with Public.