topic Re: No Service, new user in Get Support

No Service, new user

megjanes — Wed, 05 Jan 2022 10:41:37 GMT

Hello, I bought a public mobile SIM card today. I put it in my iPhone 8 and have chosen a plan. I’ve updated my APN settings. It still says No Service hours later. It also comes up with a not activated message.

Re: No Service, new user

RossN — Tue, 02 Jul 2019 19:00:27 GMT

@megjanes hi did you complete the sign up did you receive a welcome message? if you phone *611 what does it say?

Re: No Service, new user

dabr — Tue, 02 Jul 2019 19:00:58 GMT

@megjanes wrote:
Hello, I bought a public mobile SIM card today. I put it in my iPhone 8 and have chosen a plan. I’ve updated my APN settings. It still says No Service hours later. It also comes up with a not activated message.

Try restarting your phone.

Re: No Service, new user

megjanes — Tue, 02 Jul 2019 19:04:17 GMT

Yes, I’ve received a welcome email and the call fails

Re: No Service, new user

megjanes — Tue, 02 Jul 2019 19:05:06 GMT

I’ve tried that 😕

Re: No Service, new user

Lieux — Tue, 02 Jul 2019 19:05:20 GMT

@megjanes wrote:
Hello, I bought a public mobile SIM card today. I put it in my iPhone 8 and have chosen a plan. I’ve updated my APN settings. It still says No Service hours later. It also comes up with a not activated message.

Is your iphone unlocked?

Re: No Service, new user

RossN — Tue, 02 Jul 2019 19:05:36 GMT

@megjanes try reseating your sim are you sure its unlocked?

Re: No Service, new user

Triguy — Tue, 02 Jul 2019 19:05:48 GMT

When you log into your account is the status showing active ? Try going into your self-serve account and reporting your phone as lost/stolen. Reactivate it shortly after.

If you still have problems then trying contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service, new user

Lieux — Tue, 02 Jul 2019 19:06:30 GMT

@megjanes wrote:
I’ve tried that 😕

Did you try that?

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

Re: No Service, new user

megjanes — Tue, 02 Jul 2019 19:06:36 GMT

Yes it is unlocked. I have used SIM cards in other countries

Re: No Service, new user

Lieux — Tue, 02 Jul 2019 19:07:16 GMT

@megjanes wrote:
Yes it is unlocked. I have used SIM cards in other countries

Did you buy it in North America?

Re: No Service, new user

dabr — Tue, 02 Jul 2019 19:07:53 GMT

@megjanes wrote:
Yes it is unlocked. I have used SIM cards in other countries

looks like you need to contact the moderators as suggested above.

Re: No Service, new user

GinYVR — Tue, 02 Jul 2019 19:08:21 GMT

@Lieux @RossN Even a locked phone should get Service from Public Mobile. It sounds like a provisioning problem to me.
Locked iphone on Public Mobile

Re: No Service, new user

megjanes — Tue, 02 Jul 2019 19:10:37 GMT

The SIM card yes, the phone no.

Re: No Service, new user

hycm53 — Tue, 02 Jul 2019 19:10:55 GMT

@megjanes wrote:
Yes it is unlocked. I have used SIM cards in other countries

Make sure your phone is compatible with PM:

https://willmyphonework.net/

https://www.kimovil.com/en/frequency-checker/CA

Re: No Service, new user

Lieux — Tue, 02 Jul 2019 19:12:02 GMT

@megjanes wrote:
The SIM card yes, the phone no.

The phone need to be compatible with public mobile...https://www.publicmobile.ca/en/on/get-started check here..

Re: No Service, new user

GinYVR — Tue, 02 Jul 2019 19:17:39 GMT

An iPhone 8 even international versions will work nominally with Public Mobile. I would recommend @megjanes to put the new SIM card into another phone to verify whether it is a SIM card issue or phone issue. I think it is the first one.

Re: No Service, new user

salimd — Tue, 02 Jul 2019 19:18:55 GMT

Did you move a number from a different carrier?? if so it could be that your info from the previous carrier is incorrect. log onto your public mobile login and double check the information.

Re: No Service, new user

mimmo — Tue, 02 Jul 2019 19:30:45 GMT

@salimd wrote:
Did you move a number from a different carrier?? if so it could be that your info from the previous carrier is incorrect. log onto your public mobile login and double check the information.

@salimd a failed port will still allow for outgoing calls.

I would try the sim in a different phone, but as mentioned it's probably a provisioning error.

@megjanes if/when you contact mods please include your sim number

Re: No Service, new user

sunflowershine — Tue, 02 Jul 2019 21:32:32 GMT

@megjanes I recall an iphone user has similar issue, the phone seemed lock to previous carrier. You can go to Apple store to unlock it.