topic Re: Changed Plan/No Service in Get Support

Changed Plan/No Service

Tmonteith — Wed, 05 Jan 2022 10:41:32 GMT

I just changed my plan and now I cannot make local calls. It is telling me that they are long distance. This is also after not having vouchers work on my account. Please assist.

Re: Changed Plan/No Service

sunflowershine — Tue, 02 Jul 2019 18:09:05 GMT

@Tmonteith Which plan do you have?

Re: Changed Plan/No Service

ShawnC13 — Tue, 02 Jul 2019 18:09:15 GMT

@Tmonteith wrote:
I just changed my plan and now I cannot make local calls. It is telling me that they are long distance. This is also after not having vouchers work on my account. Please assist.

I find adding vouchers through dialing 611 the best. As for why there is no service, have you restarted your phone? If yes you could try the lost stolen phone trick. Report phone lost in self serve wait 5 minutes go back in and report it found. What this does is deactivates your sim and then reactivates it. It might just give it the kick it needs to get the new plan working.

Re: Changed Plan/No Service

Tmonteith — Tue, 02 Jul 2019 18:09:58 GMT

The 40 dollar plan.

Re: Changed Plan/No Service

sunflowershine — Tue, 02 Jul 2019 18:13:01 GMT

@Tmonteith Does your phone show Public Mobile as carrier or No service? Maybe try restart your phone after. If it is still not working, contact the moderators by sending them a private message (simply click on the Envelop icon and send to "Moderator_Team").

Re: Changed Plan/No Service

Tmonteith — Tue, 02 Jul 2019 18:21:26 GMT

Worked perfectly, thank you!

Re: Changed Plan/No Service

Rider2 — Wed, 21 Aug 2019 21:35:37 GMT

Same problem did you get fixed mine been d ok wn for a week