topic Re: Can't use DATA in Get Support

Can't use DATA

justanormalguy — Tue, 04 Jan 2022 17:40:15 GMT

I don;t know if it is happening to you guys but i m experiencing hard time to use DATA (to check email ,to browse internet , to watch youtube. My wife's using TELUS , and she is fine with LTE, 3G mode all the time ,but just I had troubles .. We switched phones and sim cards but it s still the same. Just wondering what happend to PUBLIC MOBILE now ? any known tech difficulties ?

Re: Can't use DATA

Cyber — Thu, 02 Jul 2015 23:36:57 GMT

@justanormalguy,

You need to configure your APN settings to access DATA.

Do you have an iPhone or Android phone ?

Re: Can't use DATA

justanormalguy — Fri, 03 Jul 2015 00:19:03 GMT

yes, i set it up already ,I have been using it with no issue for 7 month ..just this month ...the data reception is no and off ...very frustrated ...but nothing I can do .

Re: Can't use DATA

makkahn28 — Fri, 03 Jul 2015 02:34:49 GMT

Hi. That is very strange.

Have you done a Hard Reboot of Handset? Is APN settings at PM's, and NOT Telus's?

If after doing all above and no resolution, of you have a GF plan, Call *611/1-855-4Public and explain to PM support of the issue you're experiencing.

If you are on the New Plan, Email PM or send private message to PM Community Rep Teamster, and within 24-48 hrs, they'll get back to you with a solution

Re: Can't use DATA

justanormalguy — Fri, 03 Jul 2015 03:24:24 GMT

I felt its strange toooo

Everthing on the phone havent adjust after the APN is set .

since its not the phone issue and not the software issue ..I m highly doubt that it is the public mobile itself . maybe they try to restrict the signal strength ? I dont know ..just guessing.

Re: Can't use DATA

DK — Fri, 03 Jul 2015 04:30:51 GMT

Try another phone compatible with Telus/Koodo/Public Mobile with your sim and see if it is the same or try your PM sim in a compatible phone and see what happens.