topic Re: Community Guidelines in Get Support

Community Guidelines

Moid_I — Tue, 04 Jan 2022 17:40:13 GMT

Hey everyone. Here are a few guidelines to ensure our Community is a helpful, friendly and safe place to visit.

1. Keep your post simple and focused on one subject or issue at a time.

2. Keep private stuff private. Be careful not to share your personal information.

3.Spamming, trolling or other actions that push unwanted content onto others are not welcome here.

4. Don't post anything that violates copyright laws.

5. Be nice. We will remove any comments that are profane, obscene, hateful, racist, or offensive politically or religiously. We like to say “Don’t hate, participate”.

You can view all our Community Guidelines here.

Re: Community Guidelines

Caishen888 — Fri, 22 Jul 2016 20:11:43 GMT

I just changed my plan to 90days, 12 gigbites data.
But i can not get call waiting services like what i have before. Is the call waiting cost more? I think it is basic.

Re: Community Guidelines

Caishen888 — Fri, 22 Jul 2016 20:12:58 GMT

I try to call *611and there is no options to choose to talk with real customer reps. Why?

Re: Community Guidelines

Caishen888 — Fri, 22 Jul 2016 20:25:22 GMT

Oh, i find out the reason why i cant reach a real person to contact with over the phone.
Because new plan handled by another department, only through email to answer my report.
Before i used grandfather plan, now i use 90days 12g plan. 🙂

Re: Community Guidelines

IWIK — Fri, 22 Jul 2016 21:17:15 GMT

Glad you figures it out, maybe next time start a new discussion for your issue.

Re: Community Guidelines

KK — Sun, 29 Jan 2017 01:25:27 GMT

All public mobile plans come with call waiting.

There are no live customer support options via phone or live chat for public mobile customers (except old grandfathered plans). You must use the forum.

Just an FYI, that forum replies should generally relate to the discussion thread for which they are included. 🙂

Re: Community Guidelines

srlawren — Sun, 29 Jan 2017 22:27:11 GMT

@KK wrote:
All public mobile plans come with call waiting.

There are no live customer support options via phone or live chat for public mobile customers (except old grandfathered plans). You must use the forum.

Just an FYI, that forum replies should generally relate to the discussion thread for which they are included. 🙂

@KK just an FYI, that you probably don't need to respond to 6-month old questions that have already been answered adequately. 🙂

Re: Community Guidelines

Samianauman — Fri, 24 Mar 2017 22:39:28 GMT

Call waiting voice mail and call forwarding and Caller ID I think it's a basic stuff which I think come with any and every plan isn't?

Re: Community Guidelines

srlawren — Fri, 24 Mar 2017 23:11:01 GMT

@Samianauman wrote:
Call waiting voice mail and call forwarding and Caller ID I think it's a basic stuff which I think come with any and every plan isn't?

@Samianauman yes, those come with all plans that include a talk component (Province-wide talk, Canada-wide talk, or Canada-Wide+US talk). They are not included if you choose No Talk.

Re: Community Guidelines

nsp — Tue, 27 Mar 2018 12:36:58 GMT

Public service mobile is a very good network and it is working well even in a basement apartment.

Re: Community Guidelines

Elsoncao — Mon, 23 Apr 2018 19:20:46 GMT

The public is a self-service company,any questions just post in community , we will help you thanks.

Re: Community Guidelines

jessicca — Sun, 30 Sep 2018 22:18:01 GMT

It doesn't cost more. You should get it.

Re: Community Guidelines

wyldfirez — Sun, 11 Nov 2018 11:12:24 GMT

Thanks for the guidelines. First time checking out the community and they sure help.