topic Re: Calling US# - Usage vs History in Get Support

Calling US# - Usage vs History

JohnnyXI — Wed, 05 Jan 2022 10:41:07 GMT

I'm new to PM and have the $10 plan. Out of interest I called a U.S. number that I own and to my surprise the call went through but I hung up before connecting. I then looked at my usage and it showed 17 minutes. I added up my usage history and it was 6 minutes. There was no entry in usage history re the U.S. call. So I guess I have two questions:

1) How come I could call the U.S. on a Canada wide plan?

2) Why is my call usage amount 11 minutes greater than the usage history shows?

Nevertheless, so far this seems to me to be a great and very reasonable phone service!

Re: Calling US# - Usage vs History

RossN — Tue, 02 Jul 2019 15:36:54 GMT

@JohnnyXI your call usage is counted as 1 min even if its a 2 second call checking messages also counts toward total as for the U.S. call you got lucky I guess

Re: Calling US# - Usage vs History

steff12321 — Tue, 02 Jul 2019 16:09:46 GMT

You can see the usage history in your self serve account. There is no per-second billing, so all calls are rounded up to the next minute.

It could be a strange exchange or area code you dialed that PM has categorized as a Canadian number. Normally it would say calls to this number are not included in your plan unless you have a long distance addon.

Re: Calling US# - Usage vs History

JohnnyXI — Tue, 02 Jul 2019 17:15:52 GMT

@steff12321 wrote:
It could be a strange exchange or area code you dialed that PM has categorized as a Canadian number. Normally it would say calls to this number are not included in your plan unless you have a long distance addon.

Hope they don't figure it out. It was a Magic jack call to Orlando (AC 407).