topic Re: Default voicemail number in Get Support

Default voicemail number

J_L — Wed, 05 Jan 2022 10:41:05 GMT

Hello. Currently, we have only 1 phone in Public Mobile. It's was on a LG G5 and set with conditional forwarding. Now it's on an iPhone 6 Plus, and I find it difficult reverting back those settings. For one thing, I don't know the voicemail number to set it back to, nor do I know how to view that. So I don't know what number to forward to, and I don't want to disable conditional forwarding. Please help.

Re: Default voicemail number

will13am — Sun, 16 Sep 2018 01:25:46 GMT

@J_L, take a look at this knowledge base article.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

Re: Default voicemail number

J_L — Sun, 16 Sep 2018 01:35:54 GMT

Calling voicemail does not display its actual number anywhere in the phone app or on iOS 11... I can't find it anymore, not even on that article.

I could just swap the SIM with an Android phone temporarily, but I'd prefer more convenience as it's not my phone. Thanks.

Re: Default voicemail number

Anonymous — Sun, 16 Sep 2018 01:44:51 GMT

@J_L, I think the number is your area code + 580-4001 (or 4002). If your area is served by multiple area codes, it might be one of the other area codes. Try dialing the numbers and see if you are prompted to enter a phone number and password.

Re: Default voicemail number

J_L — Sun, 16 Sep 2018 01:52:51 GMT

@Anonymous: Looks awfully familiar. I think it ends in 580-4001, will try that once I have access to that phone again. Thanks a lot!

Re: Default voicemail number

Anonymous — Sun, 16 Sep 2018 02:15:43 GMT

@J_L wrote:
Calling voicemail does not display its actual number anywhere in the phone app or on iOS 11... I can't find it anymore, not even on that article.

I could just swap the SIM with an Android phone temporarily, but I'd prefer more convenience as it's not my phone. Thanks.

Try dialing *#62# call from your dialer. See what it might come back with.

Feature or Star codes

Re: Default voicemail number

popping — Sun, 16 Sep 2018 02:44:07 GMT

@J_L

To find out the voicemail number used by your phone, go over your usage history from your online accout - NOT from your phone.

Re: Default voicemail number

J_L — Sun, 16 Sep 2018 02:34:45 GMT

@Anonymous: Thanks for providing more commands on the short codes, I thought there were only set and disable. I'll get back to you guys once I am able to try them.

@popping: I already checked the history on the phone app after calling voicemail before, there's nothing.

Re: Default voicemail number

popping — Sun, 16 Sep 2018 02:47:00 GMT

@J_L wrote:
@Anonymous: Thanks for providing more commands on the short codes, I thought there were only set and disable. I'll get back to you guys once I am able to try them.

@popping: I already checked the history on the phone app after calling voicemail before, there's nothing.

Sorry, I mean the usage history from online account - not the history from your phone.. It is an outgoing call when your call is forwarded to your voicemail.

Re: Default voicemail number

J_L — Sun, 16 Sep 2018 03:32:49 GMT

@popping: Thanks for clarifying! I now know for sure it ends with 580-4001 without even physically touching the phone.

This thread is pretty much solved, thanks guys! I will try to mark an answer after completing the task (hopefully soon).

Re: Default voicemail number

Noob — Sun, 16 Sep 2018 16:50:48 GMT

Long-pressing 1 seems to work for me, as with other mobile providers.

Re: Default voicemail number

PreachJohn1 — Wed, 01 Jan 2020 18:10:02 GMT

I am new to Public Mobile and so far have had horror with this Site, especially when I 1st started. A litany of issues. Finally got past that.

I went to check a VM today. They wanted a Voice Box #, not my Pass Code. Kept disconnecting me as I don't have a Voice Box #.

Your '1' idea got me in to the normal Menu Voice I expected. Never heard of this '1' trick before.

Still wouldn't recognize my password that worked before. That's what gets me.

But at least let me reset it. I set it to the same one. We will see if it's even recognized and if so maybe not again.

I can'rt believe this many problems dealing with PM.

Re: Default voicemail number

LoveMyBolt — Wed, 01 Jan 2020 18:57:07 GMT

@PreachJohn1

Pressing and holding the 1 key is pretty common for phones to get to ones voicemail box.

You can also use another phone and call your number and wait for it to drop to voicemail and then press * during your greeting and then your password.

Your password can be reset in the self-serve which resets it to your 10 digit number.