topic cant activate a neww plan in Get Support

cant activate a neww plan

Joash96 — Wed, 05 Jan 2022 10:40:52 GMT

i am currentlly back on my old plan but i wanna change it toa new one

Re: cant activate a neww plan

popping — Sat, 15 Sep 2018 19:13:41 GMT

@Joash96

Did you activate online or in-store?

If you got a error message during online activation, close your browser and restart again.

Did you port your number to PM during activation?

I need more info what had happened.

This is a forum. Anyone can see your number. Please remove.

Re: cant activate a neww plan

mimmo — Sat, 15 Sep 2018 19:14:00 GMT

Is your plan currently expired if so you can only renew your old plan. Mods can do a plan change on expired accounts.

Re: cant activate a neww plan

Joash96 — Sat, 15 Sep 2018 19:19:33 GMT

i active now but can i till change my plan for this month?

Re: cant activate a neww plan

mimmo — Sat, 15 Sep 2018 19:24:11 GMT

Futuredate the plan change tlfor next renewal. Any changes mid plan forefit anything remaining in old plan.

When did you renew. If 1-2 days you might be able to ask mods for good will and get a plan change. By adding funds or getting a balance credit depending on the difference between. Old and new plan

Re: cant activate a neww plan

Joash96 — Sat, 15 Sep 2018 19:26:43 GMT

i renewed the 52cad plan with 4g data today but i want to change it to 40cad plan with 3g

Re: cant activate a neww plan

mimmo — Sat, 15 Sep 2018 19:28:22 GMT

@Joash96 message mods with exactly what you want and they are pretty good at keeping customers happy. You will get a credit to you available balance not a refund.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
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Click here to send them a private message.

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Re: cant activate a neww plan

krazykiwi — Sat, 15 Sep 2018 19:29:41 GMT

@Joash96 wrote:
i renewed the 52cad plan with 4g data today but i want to change it to 40cad plan with 3g

Do as @mimmo suggested and contact mods. hopefully they are having a great day!

Re: cant activate a neww plan

Joash96 — Sat, 15 Sep 2018 19:47:07 GMT

how do i contact mods?

Re: cant activate a neww plan

Anonymous — Sat, 15 Sep 2018 19:59:48 GMT

@Joash96 wrote:
how do i contact mods?

Sigh. Read mimmo_L's post. It's all spelled out there.