topic Re: Help needed, account about to be deactivated in Get Support

Help needed, account about to be deactivated

Kevs — Wed, 05 Jan 2022 10:40:47 GMT

Hello,

my my account has been inactive for a couple months and I now wish to reactivate it. I’ve put the balance owing on my account but it still says I need to make a payment to reactivate

I’ve reached out to the mod team by private message but I’ve received no reply( it’s been 2 days) My account deactivates tomorrow.

Any suggestions on how to get a response from PublicMobile before my account deactivates and I lose my phone number???

please help.

thanks

Re: Help needed, account about to be deactivated

Dunkman — Sat, 15 Sep 2018 15:34:59 GMT

@Kevs

If it has been 2 days so far, hopefully the moderator will get hold of you today.

How many days has it been since your last due date? 90 days for deactivation of account.

Usually, if your account has a positive balance equivalent to your same plan, the plan should become active. What is your payment history show?

Did you try to change plans? If that is the case, you will need moderator help.

Re: Help needed, account about to be deactivated

krazykiwi — Sat, 15 Sep 2018 21:23:29 GMT

@Kevs wrote:
Hello,

my my account has been inactive for a couple months and I now wish to reactivate it. I’ve put the balance owing on my account but it still says I need to make a payment to reactivate

I’ve reached out to the mod team by private message but I’ve received no reply( it’s been 2 days) My account deactivates tomorrow.

Any suggestions on how to get a response from PublicMobile before my account deactivates and I lose my phone number???

please help.
thanks

I tagged the @CS_Agent with your post. Not sure if that will help but no harm if it doesn't.

Re: Help needed, account about to be deactivated

mimmo — Sat, 15 Sep 2018 19:35:59 GMT

@krazykiwi I don't see the mod team tag. Are you sure you you put it in?

Re: Help needed, account about to be deactivated

krazykiwi — Sat, 15 Sep 2018 19:37:27 GMT

@mimmo It shows on my screen on the right under Tags!

Re: Help needed, account about to be deactivated

krazykiwi — Sat, 15 Sep 2018 19:37:55 GMT

@mimmo I did it on his post not mine.

Re: Help needed, account about to be deactivated

Anonymous — Sun, 16 Sep 2018 04:31:45 GMT

@krazykiwi wrote:
@mimmo I did it on his post not mine.

~~I gotta add that I don't see it either.~~ ~~Nor am I sure how you would be able to add it to his post.~~

I thought the tagging method was using the "@" username. And that the Message Tags box was for subject keywords and such. But I guess the "@" username could be used there.

~~Edit: Interesting. I see it in Edge. Not in my more clamped down Firefox. How can you tag someone else's post?~~

~~Edit again: Interesting part deux. When I logged in in Edge then it disappeared. Logged out of Firefox there it was. Hmm~~

Edit last: Got it figured. Turn on tagging in settings.

Re: Help needed, account about to be deactivated

mimmo — Sat, 15 Sep 2018 20:35:36 GMT

@krazykiwiahh i see what you did, I didnt see it before.

I am used to just tagging mod_team by creating a new post using teh @ symbol. not sure how the actual message tags work. I thought they were used more for keywords.