topic Re: innaccurate data usage in Get Support

innaccurate data usage

walkerba — Wed, 05 Jan 2022 10:40:43 GMT

I've added data (over 24 hours ago) which is reflected in my account on line but not on my phone. My account also says I had 65 MB left before add-on but phone says I've gone over my limit. Please help.

Re: innaccurate data usage

Lieux — Mon, 01 Jul 2019 20:03:11 GMT

@walkerba wrote:
I've added data (over 24 hours ago) which is reflected in my account on line but not on my phone. My account also says I had 65 MB left before add-on but phone says I've gone over my limit. Please help.

Something in your settings? Which phone do you have?

Re: innaccurate data usage

walkerba — Mon, 01 Jul 2019 20:04:48 GMT

An ASUS..

Re: innaccurate data usage

mojorising — Mon, 01 Jul 2019 20:06:25 GMT

@walkerba wrote:
I've added data (over 24 hours ago) which is reflected in my account on line but not on my phone. My account also says I had 65 MB left before add-on but phone says I've gone over my limit. Please help.

Always go by what your data says on your account page.

Re: innaccurate data usage

jordan23 — Mon, 01 Jul 2019 20:10:17 GMT

Hi @walkerba , do you have an Android or an Apple phone? You can install a free data manager app on your phone so your phone can track your data as well. Besides the self-serve account, Public Mobile will also notify you by text message if you've already used 75%, 95% or 100% of your monthly data.

Re: innaccurate data usage

jordan23 — Mon, 01 Jul 2019 20:11:54 GMT

@walkerba if you have an Asus phone, you can try downloading this data tracker app:

https://play.google.com/store/apps/details?id=com.mobidia.android.mdm&hl=en

Re: innaccurate data usage

Lieux — Mon, 01 Jul 2019 20:12:11 GMT

@walkerba wrote:
I've added data (over 24 hours ago) which is reflected in my account on line but not on my phone. My account also says I had 65 MB left before add-on but phone says I've gone over my limit. Please help.

Can you see something like that???

Re: innaccurate data usage

walkerba — Mon, 01 Jul 2019 20:14:26 GMT

Thanks, Ill try that. I've also set it to warn me when getting close to my limit and I never received any warnings. I have an Android.

Re: innaccurate data usage

walkerba — Mon, 01 Jul 2019 20:18:24 GMT

Yes, and it says I've used 185/250 MB.

Re: innaccurate data usage

Lieux — Mon, 01 Jul 2019 20:20:34 GMT

@walkerba wrote:
Yes, and it says I've used 185/250 MB.

If you don't receive any alert from public mobile I would let the moderator know it..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they can have a look in your account why you don't receive them. Waiting time is few hours to 2 days but they work 7/7 days.

Re: innaccurate data usage

ChuckYeah — Tue, 02 Jul 2019 01:12:28 GMT

Should one expect an add on to show as soon as you purchase it, @Lieux ?

Re: innaccurate data usage

Lieux — Tue, 02 Jul 2019 01:22:35 GMT

@ChuckYeah wrote:
Should one expect an add on to show as soon as you purchase it, @Lieux ?

Yes as soon you buy it.