topic Re: help on porting numbers in Get Support

help on porting numbers

wantphone — Wed, 05 Jan 2022 10:40:41 GMT

@CS_Agent, please help on porting phone number.

Re: help on porting numbers

KMG — Fri, 14 Sep 2018 22:35:05 GMT

Can you provide more information? Have you starting the porting process, or are you looking for instructions on how to do it?

You can port your number by logging into to selfserve, and clicking on "change your number". This will give you the option to port your old number.

If you have already starting porting, and it doesn't complete within a day or, you should contact the Moderator Team with a private message so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help on porting numbers

wantphone — Sat, 15 Sep 2018 00:11:22 GMT

I initiated the process online but an error message came back on meid. Apparently, there is no redo anymore. I did contact the mods but I guess their response will not come for few days from now?

Re: help on porting numbers

Dunkman — Sat, 15 Sep 2018 00:16:55 GMT

@wantphone

Yes, it will usually take 1-3 days for moderator to get back to you. You can still use your old SIM/service if still available.

Re: help on porting numbers

wantphone — Sat, 15 Sep 2018 00:18:34 GMT

1-3 business days? Do they reply over the weekend too?

Re: help on porting numbers

Anonymous — Sat, 15 Sep 2018 00:20:33 GMT

@wantphone wrote:
1-3 business days? Do they reply over the weekend too?

Who said business days? Yes they work slightly shorter hours on weekends.

Re: help on porting numbers

wantphone — Sat, 15 Sep 2018 00:23:51 GMT

@Anonymous wrote:
Who said business days? Yes they work slightly shorter hours on weekends.

Nobody said calender days either. But thanks for answering the question.

Re: help on porting numbers

RobertQc — Sat, 15 Sep 2018 00:24:20 GMT

@wantphone wrote:
1-3 business days? Do they reply over the weekend too?

Yes they work weekends

Monday-Friday 9am-9pm (EDT) and Saturday-Sunday 9AM-7:30PM (EDT)

Re: help on porting numbers

wantphone — Sat, 15 Sep 2018 00:26:56 GMT

Appreciate the reply. I'm hoping to receive response very soon.

Re: help on porting numbers

mimmo — Sat, 15 Sep 2018 00:36:23 GMT

@wantphone use your old sim till the port is completed.