topic Re: Auto-Pay Expires 1 day before renewal in Get Support

Auto-Pay Expires 1 day before renewal

mark77ap — Wed, 05 Jan 2022 10:40:34 GMT

Hi,

I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired.

How can this get synched up to be more seamless?

Thanks

Mark

Re: Auto-Pay Expires 1 day before renewal

oglat — Mon, 01 Jul 2019 15:32:51 GMT

That's normal

Load the funds just in case there were some hickups I was advised to fund the account before as autopay doesn't always work.

It will say expired but if you can make calls and use all the features you don't have a problem. After midnight it should say active again

Re: Auto-Pay Expires 1 day before renewal

popping — Mon, 01 Jul 2019 15:33:10 GMT

@mark77ap wrote:
Hi,

I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired.

How can this get synched up to be more seamless?

Thanks
Mark

Is your phone still work?

If yes, ignore the expired status.

What is the payment due date at the top of overview page and the autpay date at the bottom of the overview page?\

They should be the same date.

Re: Auto-Pay Expires 1 day before renewal

mark77ap — Mon, 01 Jul 2019 15:33:29 GMT

Doesnt that defeat the purpose of auto-pay?

Re: Auto-Pay Expires 1 day before renewal

mark77ap — Mon, 01 Jul 2019 15:34:05 GMT

The phone worked (voice) but the data did not.

Re: Auto-Pay Expires 1 day before renewal

geopublic — Mon, 01 Jul 2019 15:36:09 GMT

@mark77ap wrote:
Hi,

I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired.

How can this get synched up to be more seamless?

Thanks
Mark

@mark77ap Not an issue if you phone continues to work. Ideally you want the payment due date and the AutoPay renrwal date to be the same on your selfserve landing page.

Re: Auto-Pay Expires 1 day before renewal

bravo_md — Mon, 01 Jul 2019 15:36:40 GMT

I think you might want to contact the Mod Team and have them look into it for you. They can probably fix the problem from their end.

Re: Auto-Pay Expires 1 day before renewal

mark77ap — Mon, 01 Jul 2019 15:41:46 GMT

Auto Pay and Renewal are the same.

I thought I may have run out of data but the usage history shows lots available.

Re: Auto-Pay Expires 1 day before renewal

bravo_md — Mon, 01 Jul 2019 15:44:24 GMT

In that case check data settings on your phone. Something may have been changed by accident.

Re: Auto-Pay Expires 1 day before renewal

geopublic — Mon, 01 Jul 2019 15:44:28 GMT

@mark77ap wrote:
Auto Pay and Renewal are the same.

I thought I may have run out of data but the usage history shows lots available.

@mark77ap Perfect, that's how it should be just be patient and let the renewal take its course.

Re: Auto-Pay Expires 1 day before renewal

popping — Mon, 01 Jul 2019 15:46:10 GMT

@mark77ap wrote:
Auto Pay and Renewal are the same.

I thought I may have run out of data but the usage history shows lots available.

Do you see the line showing the data usage on your overview page after login?

If you do not see this line, you used all your data for the current cycle.

5GB at 3G Speed 2231.146 / 5120 MB

Re: Auto-Pay Expires 1 day before renewal

mark77ap — Mon, 01 Jul 2019 15:47:36 GMT

No it wasn't there. Thats likely what happened, although the usage history doesnt show usage at all. Maybe something is broken with the history link?

Re: Auto-Pay Expires 1 day before renewal

geopublic — Mon, 01 Jul 2019 15:54:35 GMT

@mark77ap wrote:
No it wasn't there. Thats likely what happened, although the usage history doesnt show usage at all. Maybe something is broken with the history link?

@mark77ap Is your data turned on? Has you data ever worked?

Re: Auto-Pay Expires 1 day before renewal

popping — Mon, 01 Jul 2019 15:56:20 GMT

@mark77ap wrote:
No it wasn't there. Thats likely what happened, although the usage history doesnt show usage at all. Maybe something is broken with the history link?

Just wait for another 12 hours and you will get data again. Happy Canada Day!

Re: Auto-Pay Expires 1 day before renewal

oglat — Mon, 01 Jul 2019 16:04:48 GMT

@mark77ap wrote:
Doesnt that defeat the purpose of auto-pay?

It does. It's very unfortunate but there is a history of payments not going through and since the only attempt is done at the end of the last day you are running chances of not being renewed. I've seen another service fail with the autopay, but since the credit charge is not done the last day and a message is generated you still have chance to do something about it.