topic Re: Plan renewal in Get Support

Plan renewal

Felixbthe1 — Wed, 05 Jan 2022 10:40:27 GMT

Hi I can't renew my plan, my credit card had a possible fraud alert so that card was cancelled and now I have a new card but it will not accept my new card when I fill in the new credit card details, help please, i need phone, I'am on auto pay

Re: Plan renewal

GR — Mon, 01 Jul 2019 14:22:40 GMT

When Is your plan due? If it's only in a few days you can go buy a voucher at alot of retailers and put it on your account until you have the credit card sorted out! Also when you put your address for the credit card don't put anything for app number and make sure you put the correct address as is on the card

Re: Plan renewal

bravo_md — Mon, 01 Jul 2019 14:22:40 GMT

You my to have to first remove your old CC number from autopay and then add your new number.

Re: Plan renewal

Felixbthe1 — Mon, 01 Jul 2019 14:32:59 GMT

I just selected replace card because remove said it would cancel my auto-pay all together. I could remove my old card and start a new auto pay plan, will my rewards from auto-pay be honored? Thanks

Re: Plan renewal

Dunkman — Mon, 01 Jul 2019 14:33:15 GMT

@Felixbthe1

Website is finicky.

Trying a different webbrowser, clearing cache or incognito mode. Chrome incongito works well.

Make sure that the billing address is exactly the same as your credit card billing address.

Re: Plan renewal

Felixbthe1 — Mon, 01 Jul 2019 14:33:47 GMT

I guess it was due today cause i gotta no service

Re: Plan renewal

Felixbthe1 — Mon, 01 Jul 2019 14:35:24 GMT

Thanks, will try your suggestions

Re: Plan renewal

bravo_md — Mon, 01 Jul 2019 14:38:54 GMT

Auto pay will be honored when new CC card number entered and old CC removed

Re: Plan renewal

geopublic — Mon, 01 Jul 2019 15:50:47 GMT

@Felixbthe1 wrote:
I just selected replace card because remove said it would cancel my auto-pay all together. I could remove my old card and start a new auto pay plan, will my rewards from auto-pay be honored? Thanks

@Felixbthe1 If the new card was a replacement from the same bank then replace card was the correct choice. Sounds like the PM system triggered a security lock on your account so it must be cleared by the moderator. Best to contact them with updated info and they will make the change for you. In the meantime a voucher or a top-up is the way to go to get up and running.

Re: Plan renewal

Felixbthe1 — Mon, 01 Jul 2019 23:38:13 GMT

Still cannot renew my plan with my new credit card, does anyone have a link to a moderator, thank you.

Re: Plan renewal

RossN — Mon, 01 Jul 2019 23:40:21 GMT

@Felixbthe1 did you try to pay on your phone*611

Re: Plan renewal

computergeek541 — Mon, 01 Jul 2019 23:41:39 GMT

@Felixbthe1 wrote:
Still cannot renew my plan with my new credit card, does anyone have a link to a moderator, thank you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan renewal

Felixbthe1 — Mon, 01 Jul 2019 23:45:51 GMT

No service, can't make calls, I tried

Re: Plan renewal

Dunkman — Tue, 02 Jul 2019 00:01:51 GMT

@Felixbthe1

Just to let you know... moderators are taking 1-2 days to respond these days. Hopefully, it will be quicker for you.

Sometimes, the address has issues with postal code with billing information. Try removing / adding a space from the postal code. If there is space in between first three digits, sometimes omit the last digit from postal code.

If you need service right away, you could buy a payment voucher in store or online at recharge.com (beware: service charge). That will at least get your service going until moderators fix your issue in 1-2 days.

Re: Plan renewal

Felixbthe1 — Fri, 05 Jul 2019 06:19:18 GMT

Thank you Town Hero, I purchased an airtime voucher at London Drugs in Nanaimo,BC here on Vancouver Island, happy camper now 🙂

Re: Plan renewal problem solved

Felixbthe1 — Fri, 05 Jul 2019 19:35:08 GMT

Thanks everyone for your help

@Dunkman wrote:
@Felixbthe1
Just to let you know... moderators are taking 1-2 days to respond these days. Hopefully, it will be quicker for you.

Sometimes, the address has issues with postal code with billing information. Try removing / adding a space from the postal code. If there is space in between first three digits, sometimes omit the last digit from postal code.

If you need service right away, you could buy a payment voucher in store or online at recharge.com (beware: service charge). That will at least get your service going until moderators fix your issue in 1-2 days.

Re: Plan renewal

Felixbthe1 — Fri, 05 Jul 2019 19:32:04 GMT

That's way too long to get help from a mod, I was without a phone for 3 days!

Re: Plan renewal

Felixbthe1 — Fri, 05 Jul 2019 19:33:23 GMT

@Dunkman wrote:
@Felixbthe1
Just to let you know... moderators are taking 1-2 days to respond these days. Hopefully, it will be quicker for you.

Sometimes, the address has issues with postal code with billing information. Try removing / adding a space from the postal code. If there is space in between first three digits, sometimes omit the last digit from postal code.

If you need service right away, you could buy a payment voucher in store or online at recharge.com (beware: service charge). That will at least get your service going until moderators fix your issue in 1-2 days.

Loop
Thanks, a payment voucher was exactly what I needed to get up and running, thanks D Man

Re: Plan renewal

bravo_md — Fri, 05 Jul 2019 19:48:44 GMT

Give it a rest guys. Enough already! You should know better Ross.

Re: Plan renewal

RossN — Fri, 05 Jul 2019 19:49:46 GMT

@bravo_md yea I should I guess it's my fault lol