topic Re: Trouble porting number in Get Support

Trouble porting number

PNT — Wed, 05 Jan 2022 10:40:18 GMT

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working!

Re: Trouble porting number

Alex888 — Mon, 01 Jul 2019 00:24:17 GMT

@PNTTry your old SIM, if it still works then the port hasn't gone through yet. If it doesn't work then there was a problem with the port and you will have to wait for the moderators, they may take 2-3 day to respond.

Have you tried restarting your phone or clearing your phone cache?

Re: Trouble porting number

dabr — Mon, 01 Jul 2019 00:28:30 GMT

@PNT wrote:
I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working!

If restarting the phone, as suggested, doesn't work, try the lost/stolen trick. Log into your account, select plans/add-ons, select phone lost, suspend, log out, wait at least 5 mins and log back in and report phone found and unsuspend. Log out, restart your phone. Sometimes this will reset your sim and account.

Re: Trouble porting number

oglat — Mon, 01 Jul 2019 00:33:33 GMT

In a meantime while you wait you should be able to use the Fido sim. I just found out about it couple of days ago.

Re: Trouble porting number

geopublic — Mon, 01 Jul 2019 03:32:58 GMT

@PNT wrote:
I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working!

@PNT Other customers have reported that Fido ports take just over 24 hours to complete so it should complete in the next couple of hours. If there was a problem with incorrect information then PM ould have send you a text to contact them via the community. Not sure why Fido takes so long to release the number.

Re: Trouble porting number

mimmo — Mon, 01 Jul 2019 05:14:02 GMT

@dabr I never heard of the lost stolen trick helping to fix a failed port or to complete a port. Where did you come across this?

Re: Trouble porting number

computergeek541 — Mon, 01 Jul 2019 06:27:15 GMT

@mimmo wrote:
@dabr I never heard of the lost stolen trick helping to fix a failed port or to complete a port. Where did you come across this?

It's probably not going to harm anything, but I would have thougth that would be more for situations of the service not working at all or the sim card not being provisioned.

Re: Trouble porting number

will13am — Mon, 01 Jul 2019 11:52:36 GMT

@geopublic wrote:
@PNT wrote:
I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working!
@PNT Other customers have reported that Fido ports take just over 24 hours to complete so it should complete in the next couple of hours. If there was a problem with incorrect information then PM ould have send you a text to contact them via the community. Not sure why Fido takes so long to release the number.

Fido ports take about 30 minutes. I did 3 of them back to back into the same Public Mobile account earlier this year. It's a lot faster than interacting with a rep and avoids the clumsy conversation.

Re: Trouble porting number

PNT — Mon, 01 Jul 2019 15:11:36 GMT

Thanks for these suggestions. Restarting the phone didn't work and the SIM card is unavailable (I'm on holiday and left the old one at home - oops!). However, I did check the old account on the Fido website and it looks like it's still active, so I think that's the problem.

A moderator did get back to me, so I'm hoping they can help figure out why Fido won't transfer the number.

Re: Trouble porting number

iliketotalk — Mon, 01 Jul 2019 15:15:45 GMT

@PNT here is the link for moderators