topic Re: Not receiving phone calls in Get Support

Re: Not receiving phone calls

ashley_patfield — Wed, 05 Jan 2022 10:40:06 GMT

Hey all I need help I just got my phone set up on Friday I switched from Freedom mobile over to public mobile and was trying to keep my same phone number but I can't receive calls but I can text and receive text and use my data and call out but cant receive any calls can someone please help me

Re: Not receiving phone calls

will13am — Sun, 30 Jun 2019 22:20:54 GMT

@ashley_patfield , it looks like you have a failed number port which should normally complete within an hour or two. You will need moderator team assistance to resubmit the port. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Not receiving phone calls

ashley_patfield — Sun, 30 Jun 2019 22:35:02 GMT

Ok great thanks I just messaged them to ask for help