topic Re: Locked Sim Card in Get Support

Locked Sim Card

akattijnr — Wed, 05 Jan 2022 10:39:55 GMT

Hi noble members, my Samsung S8 reads "Network locked Sim card inserted" anytime I insert my public mobile sim card. What is the problem and what am I to do?

Re: Locked Sim Card

NDesai — Sun, 30 Jun 2019 21:14:25 GMT

@akattijnr Is your phone unlocked? It looks like it is locked and needs to be unlocked to use on PM. To do that, you can contact Samsung or the provider you bought it from and they will unlock it for free of charge.

Re: Locked Sim Card

iliketotalk — Sun, 30 Jun 2019 21:14:58 GMT

@akattijnr Hi did you just sign up ? did you check to see if your phone was unlocked?

Re: Locked Sim Card

akattijnr — Sun, 30 Jun 2019 21:16:31 GMT

It's not locked, i was formally using bell

Re: Locked Sim Card

iliketotalk — Sun, 30 Jun 2019 21:17:58 GMT

@akattijnr I have to ask is it a new PM sim card

Re: Locked Sim Card

NDesai — Sun, 30 Jun 2019 21:23:22 GMT

@akattijnr wrote:
It's not locked, i was formally using bell

How sure are you that it is not locked? If it works on Bell, then must be locked to Bell and won't work with any other carrier. That error you received indicates that it is locked to Bell.

Re: Locked Sim Card

akattijnr — Sun, 30 Jun 2019 21:24:09 GMT

Yhh an activated one

Re: Locked Sim Card

GinYVR — Sun, 30 Jun 2019 21:24:56 GMT

@akattijnr Can you verify it is unlocked? It is pretty simple.. find another non Bell SIM Card (I assume your S8 is from Bell) and see if that still ask you for the code. Networks are only obligated to unlock the phone when the customers ask for the phone to be unlocked, so don't assume the phone from any carrier is unlocked by default.

Re: Locked Sim Card

computergeek541 — Sun, 30 Jun 2019 21:25:38 GMT

@akattijnr wrote:
It's not locked, i was formally using bell

The mesage on the phone's screen in the earlier message indicates otherwise. I would say that your phone is still locked to bell and needs to be unlocked first before you can use it at Public Mobile. Many times, customers beleive that phones are unlocked, or are even incorrectly told by a carrier that a phone is unlocked when it isn't.

Re: Locked Sim Card

NDesai — Sun, 30 Jun 2019 21:26:45 GMT

@akattijnr wrote:
Yhh an activated one

Contact Samsung via chat and tell them to unlock it. They will do it for free. If this method does not work, you can call Bell to unlock it.

https://www.samsung.com/ca/info/contactus/?CID=AFL-hq-mul-0813-11000170

Re: Locked Sim Card

akattijnr — Sun, 30 Jun 2019 21:27:36 GMT

Thank you all. Will get an unwell phone and insert it. Will revert back soon.

Re: Locked Sim Card

akattijnr — Sun, 30 Jun 2019 21:28:38 GMT

So what will I do to unlock it, at least the steps.

Re: Locked Sim Card

NDesai — Sun, 30 Jun 2019 21:30:16 GMT

@akattijnr wrote:
So what will I do to unlock it, at least the steps.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Locked-Sim-Card/m-p/389063/highlight/true#M29580

Re: Locked Sim Card

akattijnr — Sun, 30 Jun 2019 23:56:22 GMT

It was locked by bell. They've provided the unlocked code for it to be done. It is unlock now . Thank you all.

Re: Locked Sim Card

akattijnr — Sun, 30 Jun 2019 23:57:28 GMT

But as I am now to this PM, how will I be checking my balances ie data bundle left etc?

Re: Locked Sim Card

iliketotalk — Mon, 01 Jul 2019 00:02:18 GMT

@akattijnr you must create an account now here.