topic Re: Talk in Get Support

Talk

MissRenee — Wed, 05 Jan 2022 10:39:53 GMT

When I try to call my sister, it says talk is not included in your plan but I have the $30 a month unlimited talk and text plus some data. I was also overcharged for the first month of trying out Pulic Mobile. I signed up for the $10 a month plan for the first month just to try it out but got charged the $30 a month plan which was supposed to start the next month.

Re: Talk

mimmo — Thu, 13 Sep 2018 14:05:04 GMT

@MissRenee are you sure you did a futuredate plan and not a immiddiate plan change?

also can you loginto yoru selfserve account and have a look at what your current plan status is.?

it appears that either your account might be expired, or you might have used up your 50 minutes. if you are still on the $10 plan

Re: Talk

lat34hat34 — Thu, 13 Sep 2018 17:46:08 GMT

If you used up the 50 minutes on your $10 plan and went over, that's most likely why you were overcharged (or if you went over both your minutes and texts). You may have also been charged the 30 month plan early due to overuse.

However, if this isn't the case, I'd call them or ask the mods on here for help, as that sounds more like a technical issue rather than a personal issue.

Re: Talk

will13am — Thu, 13 Sep 2018 19:43:41 GMT

@lat34hat34 wrote:
If you used up the 50 minutes on your $10 plan and went over, that's most likely why you were overcharged (or if you went over both your minutes and texts). You may have also been charged the 30 month plan early due to overuse.

However, if this isn't the case, I'd call them or ask the mods on here for help, as that sounds more like a technical issue rather than a personal issue.

There are no such thing as overages with prepaid.