topic Re: Can't change SIM card? in Get Support

Can't change SIM card?

PoplarGrove — Wed, 05 Jan 2022 10:39:51 GMT

I locked my SIM card last night and messaged the moderators for the PUK code. At 4 today after still not hearing from the moderators I went out and bought a new SIM card but I can't change the sim card in self serve. I keep getting the message "oh no, something went wrong!". Anyone know how to get the change to work that doesn't involve getting hold of the elusive moderators. I kind of need a phone that works now.

Re: Can't change SIM card?

RossN — Sun, 30 Jun 2019 20:33:31 GMT

@PoplarGrove do you have a different device to sign in on it usually works for me

Re: Can't change SIM card?

computergeek541 — Sun, 30 Jun 2019 20:35:22 GMT

@PoplarGrove wrote:
I locked my SIM card last night and messaged the moderators for the PUK code. At 4 today after still not hearing from the moderators I went out and bought a new SIM card but I can't change the sim card in self serve. I keep getting the message "oh no, something went wrong!". Anyone know how to get the change to work that doesn't involve getting hold of the elusive moderators. I kind of need a phone that works now.

Have yout tried to see if the sim card works? It's possible that the swap is done but that the "oh no" message just meant that the webpage just couldn't load properly.

Re: Can't change SIM card?

RossN — Sun, 30 Jun 2019 20:35:43 GMT

@PoplarGrove If not wipe out your cache reboot sign in with ingognito mode

Re: Can't change SIM card?

PoplarGrove — Sun, 30 Jun 2019 20:36:05 GMT

I've tried my boyfriends phone through data, my boyfriends phone through wifi, my phone throught wifi and my laptop. Every time..."oh no, something went wrong"

Re: Can't change SIM card?

PoplarGrove — Sun, 30 Jun 2019 20:37:18 GMT

It's in my phone right now and reads unregistered sim.

Re: Can't change SIM card?

iliketotalk — Sun, 30 Jun 2019 21:05:46 GMT

@PoplarGrove I am having same issue right now oh no I guess we will both have to wait an hour or so lol this is a regular occurrence here

Re: Can't change SIM card?

PoplarGrove — Mon, 01 Jul 2019 15:59:11 GMT

I was finally able to get it to work around 11pm. Lesson learned about common occurrences with this provider.