topic Using plan in Get Support

Using plan

Json2019 — Wed, 05 Jan 2022 10:39:48 GMT

I purchased a $25 plan which gives me 500mg unlimited texting and calling. But I cant place a call or send a text. I did have the 50 plan but changed my plan. Please help

Re: Using plan

GinYVR — Sun, 30 Jun 2019 17:45:59 GMT

@Json2019You might want to consider contacting the Moderators with plan issues, apparently downgrading plans during renewal cycles causes the account to hiccup.

Re: Using plan

RossN — Sun, 30 Jun 2019 17:47:20 GMT

@Json2019 You may need to talk to a mod https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Using plan

hairbag1 — Sun, 30 Jun 2019 17:47:16 GMT

While you wait for moderator help...try cycling phone off / on. Also try the lost/stolen trick. Good luck.

Re: Using plan

oglat — Sun, 30 Jun 2019 18:04:30 GMT

What does your self-serve account say are you on 10 or 25 plan

Did you make immediate change or did you schedule the change?

If it was a schedule you can just cancel the future change and after that make an immediate change

Re: Using plan

ShawnC13 — Sun, 30 Jun 2019 18:26:05 GMT

@Json2019 wrote:
I purchased a $25 plan which gives me 500mg unlimited texting and calling. But I cant place a call or send a text. I did have the 50 plan but changed my plan. Please help

As already stated I would try the lost stolen phone trick. It basically restarts your sim. First you will log in to the self serve and report your phone lost. This will deactivate the sim. Wait 5 minutes or so and then log back in and report it found. This will reactivate you sim. This may give it the little kick it needs. If this doesn't work I would then contact the moderators.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Using plan

Roger3 — Sun, 30 Jun 2019 19:02:12 GMT

Try to login to your account and check yours current plan details and if you see any mismatch, go head and connect with the moderator team. Also check your payment details to make sure that your payment is up to date.

Re: Using plan

popping — Sun, 30 Jun 2019 19:28:23 GMT

@Json2019 wrote:
I purchased a $25 plan which gives me 500mg unlimited texting and calling. But I cant place a call or send a text. I did have the 50 plan but changed my plan. Please help

Is your account status active?

If expired or suspended, send a private message to moderator for help

If active, is the overview page showing the $25 plan?

If showing $10 plan, you have not changed your plan yet.

If showing $25 plan, your new plan feature was no provisioned correctly. Try the lost/stolen phone trick to run the provision software again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.