topic Re: Not accepting payment in Get Support

Not accepting payment

louisborrelli — Wed, 05 Jan 2022 10:39:38 GMT

I was enrolled in the auto pay program for Public Mobile, when my credit card expired my account was suspended. Today, I have been trying to update the credit card information and it will not accpet my new credit card. I called Visa to make sure there were no problems on their end but Public Mobile is still not processing the payment.

Re: Not accepting payment

KMG — Wed, 12 Sep 2018 14:13:37 GMT

Try using a different browser, and also incognito mode. This usually fixes the problem.

Re: Not accepting payment

darkstar107 — Wed, 12 Sep 2018 14:17:38 GMT

If you aren't able to do it from a computer using a different browser or incognito mode, try using the browser on your phone.

Re: Not accepting payment

Tarah-gve — Wed, 12 Sep 2018 14:57:13 GMT

As an option you can always call in to Telus and just select Prepaid option. The telus reps can look up Public prepaid accounts. You may be able to have someone change it for ya from there end.

Re: Not accepting payment

mimmo — Wed, 12 Sep 2018 15:12:25 GMT

Easiest and quickest option. Buy a voucher from recharge.com

Re: Not accepting payment

mimmo — Wed, 12 Sep 2018 15:14:23 GMT

@Tarah-gve wrote:
As an option you can always call in to Telus and just select Prepaid option. The telus reps can look up Public prepaid accounts. You may be able to have someone change it for ya from there end.

@Tarah-gve. Have you tried this? This is the first I have heard.

Re: Not accepting payment

KMG — Wed, 12 Sep 2018 15:31:30 GMT

@Tarah-gve wrote:
As an option you can always call in to Telus and just select Prepaid option. The telus reps can look up Public prepaid accounts. You may be able to have someone change it for ya from there end.

Maybe this is only for legacy customers? I don't think it applies to all PM customers.