topic Silence Encrypted MMS - Cannot receive encrypted MMS in Get Support

Silence Encrypted MMS - Cannot receive encrypted MMS

mobrien — Wed, 05 Jan 2022 10:39:26 GMT

Recently (since about late July/mid-August), I have been unable to receive encrypted MMS on public mobile. Prior to this, I was able to receive encrypted MMS without issue. I can still recieve unencrypted MMS no problem. Was something changed recently?

Re: Silence Encrypted MMS - Cannot receive encrypted MMS

sheytoon — Tue, 11 Sep 2018 21:20:57 GMT

Sorry, I can't help, but what is encrypted MMS? Is it delivered directly by the operator?

Re: Silence Encrypted MMS - Cannot receive encrypted MMS

mobrien — Tue, 11 Sep 2018 22:10:04 GMT

It's sent and received exactly the same as a regular MMS, just the data is encrypted before it's sent.

Re: Silence Encrypted MMS - Cannot receive encrypted MMS

fonzy35 — Wed, 12 Sep 2018 08:39:14 GMT

I didn't know that exist on MMS..

Thanks for info

Re: Silence Encrypted MMS - Cannot receive encrypted MMS

sheytoon — Tue, 11 Sep 2018 23:16:28 GMT

@mobrien

Are you talking about a specific messaging app that encrypts the messages at the source and decrypts it at the destination? If that's the case, both users need the app installed.

I can't imagine the cellular operator being able to influence this at all.

Re: Silence Encrypted MMS - Cannot receive encrypted MMS

mobrien — Wed, 12 Sep 2018 00:33:30 GMT

@sheytoonYes, that is the case. Both users do have the app installed. I wouldn't expect the mobile carrier to affect the operation of the app, but it is the case. I can receive encrypted MMS without issue on my second Telus SIM, but I can't on my Public Mobile SIM. Additionally, I was able to use the Public Mobile SIM just fine earlier this year.