topic Re: Started new plan -- CANNOT log in to Self Serve in Get Support

Started new plan -- CANNOT log in to Self Serve

Fuxtapose — Wed, 05 Jan 2022 10:39:14 GMT

I activated the SIM card successfully, my credit card was charged, and I have service. However, I cannot log into Self Serve to view or change anything about my account.

I have:

- tried clearing cache on my browser

- tried using incognito mode

- tried using a different browser

Can anyone help?

Re: Started new plan -- CANNOT log in to Self Serve

RossN — Sun, 30 Jun 2019 01:13:44 GMT

@Fuxtapose Did you also set up your self serve successfully?

Re: Started new plan -- CANNOT log in to Self Serve

Alex888 — Sun, 30 Jun 2019 01:20:14 GMT

@Fuxtapose Try going to My Account and rather than logging in, click Create an account and create your self serve account. I had that problem, it registered my number and plan but didn't actually create my account.

Re: Started new plan -- CANNOT log in to Self Serve

Fuxtapose — Sun, 30 Jun 2019 01:27:23 GMT

Thank you both! What a strange setup process. I didn't realize after signing up I had to refill all the information they already had to create an account. Thanks guys!