topic Re: US Roaming add-on issue in Get Support

US Roaming add-on issue

bb94 — Wed, 05 Jan 2022 10:39:09 GMT

Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons

Re: US Roaming add-on issue

RossN — Sat, 29 Jun 2019 23:45:53 GMT

@bb94 If it isn't showing in add ons you didn't complete the purchase you add funds first and then purchase its two steps

Re: US Roaming add-on issue

bb94 — Sat, 29 Jun 2019 23:47:32 GMT

I did add funds first then purchased add-on. Money disappeared but know add-on

Re: US Roaming add-on issue

RossN — Sat, 29 Jun 2019 23:49:25 GMT

ok if it doesn't show up contact mods https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Roaming add-on issue

Lieux — Sat, 29 Jun 2019 23:56:20 GMT

@bb94 wrote:
Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons

The moderator will help you with that. Waiting time is few hours to 2 days but they work 7/7 days.

Re: US Roaming add-on issue

geopublic — Sun, 30 Jun 2019 00:23:48 GMT

@bb94 wrote:
Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons

@bb94 sometimes there is an issue with the add-on not getting activated properly. Hopefully @Jose_F or @Alex_G moderators can assist if possible since US roaming add-ons have a 10 day expiry.

Re: US Roaming add-on issue

Roger3 — Sun, 30 Jun 2019 14:13:12 GMT

As others stated, transaction is not completed and it is better to send a quick email to the moderator team.