topic Re: Where did my mobile data go? in Get Support

Where did my mobile data go?

sheilaharrison1 — Wed, 05 Jan 2022 10:38:50 GMT

Help I have Service again after switching phones but no Mobile data? Says Telus data now?

Re: Where did my mobile data go?

Triguy — Sat, 29 Jun 2019 16:55:56 GMT

Did you put your sim in a different phone ? When you log into your self serve account under data and add-ons if there any amount showing or is it blank. If it is blank then it means you have used all your data.

Re: Where did my mobile data go?

RossN — Sat, 29 Jun 2019 17:02:34 GMT

Sounds like you have to check your apn settings maybe do a network reset on your new phone also is your data on?

android https://apn-canada.gishan.net/en/apn/public-mobile/android

iPhone https://apn-canada.gishan.net/en/apn/public-mobile/ios

Re: Where did my mobile data go?

Triguy — Sat, 29 Jun 2019 17:03:54 GMT

You check APN settings.

https://apn-canada.gishan.net/en

Re: Where did my mobile data go?

jordan23 — Sat, 29 Jun 2019 17:05:39 GMT

Hi @sheilaharrison1 , you can go to https://apn-canada.gishan.net/en/apn/public-mobile to check the APN settings on your phone. Select the model of your phone to see the exact APN required. Restart your phone after and hopefully your data should work then

Re: Where did my mobile data go?

geopublic — Sat, 29 Jun 2019 17:08:01 GMT

@sheilaharrison1 wrote:
Help I have Service again after switching phones but no Mobile data? Says Telus data now?

@sheilaharrison1 These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: Where did my mobile data go?

sheilaharrison1 — Sat, 29 Jun 2019 17:19:26 GMT

Hi, my APN settings seem to be the same except the 2 on the name Public Mobile. How do I do a network reset?

Re: Where did my mobile data go?

iliketotalk — Sat, 29 Jun 2019 17:21:55 GMT

@sheilaharrison1 it should be in your phone settings

Re: Where did my mobile data go?

popping — Sat, 29 Jun 2019 17:28:23 GMT

@sheilaharrison1 wrote:
Hi, my APN settings seem to be the same except the 2 on the name Public Mobile. How do I do a network reset?

If you have an Andoid phone, go to settings and search for "reset". It will show you factory reset and network reset. Select network reset and follows the prompt.

If you have a LG phone, you need to do a network reset after changing service provider before your get data working. After network reset, restart your phone and your APN will be initialized for PM. If not, you need to manually enter the APN using the following link as a guide. https://apn-canada.gishan.net/en/apn/public-mobile

Re: Where did my mobile data go?

geopublic — Sat, 29 Jun 2019 17:40:38 GMT

@sheilaharrison1 wrote:
Hi, my APN settings seem to be the same except the 2 on the name Public Mobile. How do I do a network reset?

@sheilaharrison1 Name doesn't matter as long as the APN is sp.mb.com. As others have mentioned make sure you have data left by going online and checking. If you don't see the data counter on the first page it means you used up all your data.

If you have an android phone to do a network reset go to settings -> System -> Advanced -> Reset Options and select Reset Wi-Fi, mobile and Bluetooth option.

Re: Where did my mobile data go?

iliketotalk — Sat, 29 Jun 2019 17:39:22 GMT

@sheilaharrison1 on Iphone go into general settings scroll to bottom there are reset options in there

Re: Where did my mobile data go?

sheilaharrison1 — Sat, 29 Jun 2019 18:09:42 GMT

Maybe my phone isnt compatible. The service works like i said but I cant find any reset. Only manufacturer settings. Its a poloroid s55?

Re: Where did my mobile data go?

sheilaharrison1 — Sat, 29 Jun 2019 18:13:38 GMT

I cant change the MVNO type or value. Its there but not highlighted.

Re: Where did my mobile data go?

Lieux — Sat, 29 Jun 2019 18:15:10 GMT

@sheilaharrison1 can you try your sim in another phone and another Sim in yours?

Re: Where did my mobile data go?

Dunkman — Sat, 29 Jun 2019 18:23:10 GMT

@sheilaharrison1

The good news is that your phone should be compatible.

HSPA+; LTE 2/4/5/7/17; GSM/ GPRS/ EDGE 850; 900; 800; 1700 (AWS) 1900 MHz

https://www.bestbuy.ca/en-ca/product/polaroid-polaroid-link-s55-8gb-smartphone-black-unlocked-s55bk/10515600

Just need to figure out configuration. If you are unable to do network reset, you might want to try factory reset.

Re: Where did my mobile data go?

GinYVR — Sat, 29 Jun 2019 22:04:37 GMT

@sheilaharrison1Just to clarify, you mentioned you are seeing Telus instead of Public Mobile and you cannot change your MVNO settings, what does those settings say? Do they match the APN setting posted?? They are related and likely to be software (ie Polaroid related, just because the phone is frequency compatible doesn't mean the software will play well with the network).

MVNO means Mobile Virtual Network Operator... Think about it as "store brand" groceries like Compliments @ Safeway and President's Choice @ Loblaw group. Public Mobile IS a MVNO of Telus. Those settings you mentioned get the phone to switch betwen Telus / Public. If they dont' match then you know the issue. The least painful way I would recommend trying your SIM card with a phone that is known to be working with Public just to iron out whether it is Public Mobile (if so you will need to patiently wait for a moderator)... or it is a phone, so you can quickly grab another phone model and get on with life. If you are stuck with the Polaroid, and the values don't match, then you would need to deep dive into why the values don't match and more importantly how to override them.

Android is really fragmented, it is always the minor details deep in the software configuration that will catch people unaware... If you are sure you are going to stick with your Polaroid phone, I would recommend you find a support forum for that specific phone.. there will be quirks. In the end you do get what you pay for. Polaroid is not a large outfit, they just churn out generic versions of electronics and hoping people who use them are not very sophisticated.

Re: Where did my mobile data go?

geopublic — Sat, 29 Jun 2019 21:52:03 GMT

@sheilaharrison1 wrote:
Maybe my phone isnt compatible. The service works like i said but I cant find any reset. Only manufacturer settings. Its a poloroid s55?

@sheilaharrison1 That phone should be compatible. From the specs it appears that it supports two sim cards so maybe try using the other sim slot to see if it makes a difference.