topic Re: Unable to Login to Self Serve Account Even After Multiple Password Changes in Get Support

Unable to Login to Self Serve Account Even After Multiple Password Changes

eyehigh — Wed, 05 Jan 2022 10:38:42 GMT

Hi and thanks for your time,

As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, Safari) to no avail. If a PM Customer Rep could kindly assist me (I can provide the account email used etc.) it would be greatly appreciated. Thanks in advance.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

Marycontrary — Sat, 29 Jun 2019 03:33:44 GMT

I'm also having this issue please help!

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

hairbag1 — Sat, 29 Jun 2019 03:37:38 GMT

@eyehigh wrote:
Hi and thanks for your time,

As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, Safari) to no avail. If a PM Customer Rep could kindly assist me (I can provide the account email used etc.) it would be greatly appreciated. Thanks in advance.

Before contacting a moderator for their assistance...take a break and try logging in again in an hour.

You can send a message to the moderator team if that doesn't work....Click this to message them

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

RossN — Sat, 29 Jun 2019 03:37:25 GMT

@eyehigh @Marycontrary hi if you have another device try to log in on that also you can do most things dialling *611

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

cavemantoronto — Sun, 30 Jun 2019 00:07:39 GMT

@eyehigh wrote:
Hi and thanks for your time,

As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, Safari) to no avail. If a PM Customer Rep could kindly assist me (I can provide the account email used etc.) it would be greatly appreciated. Thanks in advance.

You are probably locked out for trying so many times. Try later. They do it so someone can't guess your password.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

ClaudeR — Sat, 29 Jun 2019 04:13:49 GMT

I think that there's a 50-min. delay before trying over again.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

eyehigh — Sat, 29 Jun 2019 21:44:00 GMT

Appreciate all the help from everyone. I tried relogging in today to no avail. Contacted a moderator instead. Thanks y'all.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

hairbag1 — Sun, 30 Jun 2019 04:24:33 GMT

Keep us posted on how you resolved this.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

ClaudeR — Sun, 30 Jun 2019 15:06:11 GMT

Yes please do!

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

HLS — Wed, 03 Jul 2019 12:08:54 GMT

I'm having the exact issue now for six days.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

Triguy — Wed, 03 Jul 2019 12:11:53 GMT

Try using a different browser and use incognito mode. Also clear your cache. Try logging in during off peak hours.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

HLS — Wed, 03 Jul 2019 12:13:12 GMT

Yes. I have tried all of these things many times over the last six days.

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

Triguy — Wed, 03 Jul 2019 12:17:24 GMT

I just tried now and was able to login using Chrome. You could try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

If you still have problems then try contacting the moderators again.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

ClaudeR — Wed, 03 Jul 2019 12:48:24 GMT

I agree since maybe the Moderators haven't received the message...

Re: Unable to Login to Self Serve Account Even After Multiple Password Changes

Traveler87 — Mon, 22 Jul 2019 15:46:36 GMT

this was exactly what i needed thank you using 611 in the meantime