topic Re: Unable to receive SMS texts or receive calls after porting in Get Support

Unable to receive SMS texts or receive calls after porting

pszucs — Wed, 05 Jan 2022 10:38:38 GMT

Unable to receive SMS texts or calls after porting. I have a iphone 6

I can send SMS text messages and make calls ok.

Please help

Phil

Re: Unable to receive SMS texts or receive calls after porting

GinYVR — Sat, 29 Jun 2019 00:35:17 GMT

@pszucs How long ago did you do the porting? Which provider are you porting from? Do you have a second phone and keep the other SIM card working just in case you get messages from your previous provider about problems?

Re: Unable to receive SMS texts or receive calls after porting

Alex888 — Sat, 29 Jun 2019 00:36:34 GMT

@pszucs The port hasn't gone through yet. What provider are you moving from?

Re: Unable to receive SMS texts or receive calls after porting

pszucs — Sat, 29 Jun 2019 00:37:28 GMT

just ported in from Rogers about 10-15 minutes ago.

Yes I have old sim from previous provider.

Phil

Re: Unable to receive SMS texts or receive calls after porting

pszucs — Sat, 29 Jun 2019 00:38:01 GMT

Rogers

Re: Unable to receive SMS texts or receive calls after porting

GinYVR — Sat, 29 Jun 2019 00:43:14 GMT

@pszucsDespite people say transfer *should* be instantaneous.. it depends on a lot of factors that are just out of user's control. Inter network communications etc.

At this point I won't worry too much and enjoy your long weekend. Check in around midnight.

I would suggest keep your Rogers SIM card in another phone.. in case they tell you the port has failed.

Don't cancel the Rogers account until you are sure and has verified that the port is successful.

Re: Unable to receive SMS texts or receive calls after porting

computergeek541 — Sat, 29 Jun 2019 00:43:14 GMT

@pszucs wrote:
Unable to receive SMS texts or calls after porting. I have a iphone 6

I can send SMS text messages and make calls ok.

Please help

Phil

Your best advice for for would to wait. If you're wondering about where calls are going when people call you, they are likely goong to your Rogers service. The Rogers sim card will stop working after the phone number has transferred. If only have your Public Mobile sim card in a conpatible phone, you generally will not be a to receive calls and text messages for now, but you will receive one from Public Mobile advising that transfer is complete.

Re: Unable to receive SMS texts or receive calls after porting

pszucs — Sat, 29 Jun 2019 00:43:15 GMT

good advice... thanks

Phil

Re: Unable to receive SMS texts or receive calls after porting

Lieux — Sat, 29 Jun 2019 00:43:44 GMT

@pszucs wrote:
just ported in from Rogers about 10-15 minutes ago.

Yes I have old sim from previous provider.
Phil

You need to be a little more patient perhaps...but if in 4 or 5 hours if you still can't call you will need to reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened..Waiting time is few hours to 2 days but they work 7/7 days. KEEP your Rogers account ACTIVE.

Re: Unable to receive SMS texts or receive calls after porting

computergeek541 — Sat, 29 Jun 2019 00:46:40 GMT

@GinYVR wrote:
@pszucsDespite people say transfer *should* be instantaneous.. it depends on a lot of factors that are just out of user's control. Inter network communications etc.

At this point I won't worry too much and enjoy your long weekend. Check in around midnight.

I would suggest keep your Rogers SIM card in another phone.. in case they tell you the port has failed.

Don't cancel the Rogers account until you are sure and has verified that the port is successful.

I would say that other people who say that it should be instantaneous are making that part up. I'm sure that we both know that it can be fairly quick, but the official line from the CWTA is quoted as 2.5 business hours for wireless to wireless phone number transfers.

Re: Unable to receive SMS texts or receive calls after porting

surreyboz — Sat, 29 Jun 2019 01:19:10 GMT

@computergeek541 wrote:
@GinYVR wrote:
@pszucsDespite people say transfer *should* be instantaneous.. it depends on a lot of factors that are just out of user's control. Inter network communications etc.

At this point I won't worry too much and enjoy your long weekend. Check in around midnight.

I would suggest keep your Rogers SIM card in another phone.. in case they tell you the port has failed.

Don't cancel the Rogers account until you are sure and has verified that the port is successful.
I would say that other people who say that it should be instantaneous are making that part up. I'm sure that we both know that it can be fairly quick, but the official line from the CWTA is quoted as 2.5 business hours for wireless to wireless phone number transfers.

Not Sure why people are saying it's instantenous. What you said is correct. I am going to add what I know. Usually within the Group of companies it's almost instant to about 2 or so hours. Wireless to Wireless anywhere from 15 to 20 minutes to max 24 hours. Wireless to Landline/VoIP and or Landline/VoIP to Wireless about 24 to 48 hours to a max of about a week assuming all the Correct /Relevant information was Provided during the Port Request Process.

Re: Unable to receive SMS texts or receive calls after porting

shskr — Sat, 29 Jun 2019 16:27:26 GMT

Did you try turning the phone off and then turning it back on? then do a network reset, that may help.