topic Re: Imported 2 numbers to same account in Get Support

Imported 2 numbers to same account

larndt22 — Wed, 05 Jan 2022 10:38:25 GMT

I stupidly imported my husband and my number onto one account now my number is gone and his is on my phone what do i do?

Re: Imported 2 numbers to same account

popping — Sun, 09 Sep 2018 19:40:47 GMT

@larndt22

When a number is cancelled, that number will be returned to the carrier who owned that number. I am not sure that PM still have that number. You may send a private message to moderator to find out whether PM still have it. YMMV.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Imported 2 numbers to same account

Dunkman — Sun, 09 Sep 2018 19:41:10 GMT

@larndt22

Mistakes happen. Nobody can help you on this forum, except for the moderators.

You will need to contact moderator via private messaging and hopefully, they can resolve the problem. Expect 1-2 days reponse time.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

(same advice that I gave your husband thread)