topic Re: Locked out in Get Support

Locked out

pesche — Wed, 05 Jan 2022 10:38:20 GMT

I have been locked out of my account . This system is very hard to navaigate !

Re: Locked out

Anonymous — Fri, 28 Jun 2019 18:41:36 GMT

There is a forgot password button/link. After answering security questions, you should get an email to reset password.

Re: Locked out

pesche — Fri, 28 Jun 2019 18:46:25 GMT

It does not work .

Re: Locked out

Dunkman — Fri, 28 Jun 2019 18:48:37 GMT

@pesche

If the reset password function is not working, then you will need to contact moderator via private messaging. But, it will take 1-2 days for moderators to resolve issue.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Some issues can be dealt with by calling 611 on your phone. ie. buying add ons, loading funds if credit card registered, etc.

Re: Locked out

PMFanatic — Fri, 28 Jun 2019 19:07:43 GMT

@pesche If the forgot password function doesn't work for you, then I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!

Re: Locked out

oglat — Fri, 28 Jun 2019 22:03:46 GMT

When you say it doesn't work, does it just times out, or does it say it can't locate the account/email or does it look like it sent the password reset but you never got it.