topic Re: I’m not getting service in Get Support

I’m not getting service

Briguy — Wed, 05 Jan 2022 10:38:16 GMT

I’m in a place where I normally have full bars of service. But right now I have nothing, the four bars are just grey in colour and I can’t text or call anyone

Re: I’m not getting service

Lieux — Fri, 28 Jun 2019 17:23:50 GMT

@Briguy wrote:
I’m in a place where I normally have full bars of service. But right now I have nothing, the four bars are just grey in colour and I can’t text or call anyone

Did you try to reboot your phone? It fixed sometimes problem like this...

Re: I’m not getting service

GinYVR — Fri, 28 Jun 2019 17:32:01 GMT

@Briguy can you get into your selfserve account? What happens when you call your number from another device? Can you get into your voicemail?

Re: I’m not getting service

will13am — Fri, 28 Jun 2019 17:47:22 GMT

This could be a phone or network issue. If the location is in a major center where there is access to numerous towers, I would tend to think the problem is more likely the phone. Maybe a reboot will solve the problem. Try SIM swap into another phone.

Re: I’m not getting service

Briguy — Fri, 28 Jun 2019 17:55:03 GMT

Restarting my phone fixed the problem, thanks guys

Re: I’m not getting service

geopublic — Fri, 28 Jun 2019 18:09:50 GMT

@Briguy wrote:
Restarting my phone fixed the problem, thanks guys

@Briguy Glad to hear you took @Lieux recommendation and rebooted your phone to fix it.

Re: I’m not getting service

srlawren — Fri, 28 Jun 2019 19:19:50 GMT

@Briguy wrote:
Restarting my phone fixed the problem, thanks guys

@Briguy glad to hear this worked--rebooting should be the first thing you try whenever random unexpected behaviour crops up.

That said, community etiquette suggest you not pick your own response as the solution, especially when there were two replies from others above that suggested trying a reboot. The first of those was this message from @Lieux: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/I-m-not-getting-service/m-p/388296/highlight/true#M29472 and I would suggest you please un-mark your self-solution and choose his as the solution. Thank you.

EDIT: replaced incorrect link

Re: I’m not getting service

enos — Sat, 29 Jun 2019 14:46:29 GMT

Have u tried looking at these things

-Did u forget to pay ur bill?

-Are u in a romot area were there is no service?

-Try restarting ur phone or a do it a couple of times

-u could take ur sim out and put it back in?

-try a friend or family members SIM card and see if it works or if ur phone has problems

Re: I’m not getting service

Lieux — Sat, 29 Jun 2019 14:47:48 GMT

@enos wrote:
Have u tried looking at these things
-Did u forget to pay ur bill?
-Are u in a romot area were there is no service?
-Try restarting ur phone or a do it a couple of times
-u could take ur sim out and put it back in?
-try a friend or family members SIM card and see if it works or if ur phone has problems

Nice that you want to help! But the solution is already in this thread!