topic Unlocking account in Get Support

Unlocking account

CoreyC — Wed, 05 Jan 2022 10:38:14 GMT

Just confirming what the process is for unlocking an account. I've private messaged @CS_Agent and waiting a response.

The "Forgot Passord" process was giving me headaches for a few days, but finally it worked and got through to my Security Question, which of course would not take any answer I could imagine. I may have forgot the correct answer. Now its locked.

Any other way to unlock other than waiting for a Moderator?

Thanks,

Tom

Re: Unlocking account

geopublic — Fri, 28 Jun 2019 16:50:27 GMT

@CoreyC wrote:
Just confirming what the process is for unlocking an account. I've private messaged @CS_Agent and waiting a response.

The "Forgot Passord" process was giving me headaches for a few days, but finally it worked and got through to my Security Question, which of course would not take any answer I could imagine. I may have forgot the correct answer. Now its locked.

Any other way to unlock other than waiting for a Moderator?

Thanks,
Tom

@CoreyC Since you don't remember the answer to the security question you are going to have to wait for the moderator to reset it for you.

Re: Unlocking account

Triguy — Fri, 28 Jun 2019 16:51:32 GMT

Unfortunately, you will have to wait for a moderator to resolve it.