topic Re: Cannot get access to my accounts in Get Support

Cannot get access to my accounts

hydropia — Wed, 05 Jan 2022 10:37:18 GMT

I have three different accounts with public mobile. I can no longer login in to two of them online. The web page just stalls. Not sure why? The forgot your password option is not working either. Are my accounts blocked?

Any suggestions would be appreciated.

Re: Cannot get access to my accounts

Maple98 — Thu, 27 Jun 2019 18:58:31 GMT

I’m having problems accessing my account also. I’ve seen several comments today that people are having troubles accessing the site, so PM may be having tech issues. I’d give it some time and try again.

Re: Cannot get access to my accounts

jbsilvester — Thu, 27 Jun 2019 18:59:09 GMT

I have no solutions. I'm just here to say you aren't the only one.

I created a new account yesterday, my SIM doesn't work, my account doesn't work, but somehow their payment system works and I have already been charged for my plan I can't use.

Still waiting for a moderator to reply.

Re: Cannot get access to my accounts

iliketotalk — Thu, 27 Jun 2019 19:00:22 GMT

@hydropia @hi alot of people are in the same boat right now you may have to wait a bit a lot of things can be done on your phone *611

Re: Cannot get access to my accounts

Lieux — Thu, 27 Jun 2019 19:06:33 GMT

@hydropia wrote:
I have three different accounts with public mobile. I can no longer login in to two of them online. The web page just stalls. Not sure why? The forgot your password option is not working either. Are my accounts blocked?

Any suggestions would be appreciated.

Did you try to change your browser or on incognito mode?

Re: Cannot get access to my accounts

popping — Thu, 27 Jun 2019 19:10:28 GMT

I was able to login to my self-serve account a few minutes ago using Opera on Windows 10.

Firefox works too.

Re: Cannot get access to my accounts

Maple98 — Thu, 27 Jun 2019 19:11:48 GMT

@popping wrote:
I was able to login to my self-serve account a few minutes ago using Opera on Windows 10.
Firefox works too.

I just got in as well!

@hydropia - maybe try again now?

Re: Cannot get access to my accounts

zfx — Thu, 27 Jun 2019 19:14:34 GMT

@hydropia wrote:
I have three different accounts with public mobile. I can no longer login in to two of them online. The web page just stalls. Not sure why? The forgot your password option is not working either. Are my accounts blocked?

Any suggestions would be appreciated.

I have same issue with Google Chrome Browser. But totally fine with Microsoft IE or Edge.

So here's my solution for you: try to use any other browsers...

Re: Cannot get access to my accounts

Triguy — Thu, 27 Jun 2019 19:17:27 GMT

Try clearing your cache seems to allow people to login.

Re: Cannot get access to my accounts

hairbag1 — Thu, 27 Jun 2019 19:29:08 GMT

@hydropia wrote:
I have three different accounts with public mobile. I can no longer login in to two of them online. The web page just stalls. Not sure why? The forgot your password option is not working either. Are my accounts blocked?

Any suggestions would be appreciated.

I am just now able to log into My Account after website being flakey all morning. Give it a try now. Good luck.

Re: Cannot get access to my accounts

Natasha222 — Thu, 27 Jun 2019 19:56:26 GMT

Sam issue. I am beggining to wish I had never switched....

Re: Cannot get access to my accounts

hairbag1 — Thu, 27 Jun 2019 20:01:01 GMT

Try to be patient...I know it's frustrating. When you log into My Account, just let it grind away until it opens. Might take a minute or 2. If all else fails, wait until later this evening when client traffic declines.

I'm sure they'll get this upset sorted out shortly and you'll be glad you stayed.

Re: Cannot get access to my accounts

Bailey12 — Thu, 27 Jun 2019 20:01:49 GMT

I’m not having any issues getting into my account. I would keep trying, maybe even try a different browser or you can use the self help from your phone by dialing *611.