topic Re: Credit card issues in Get Support

Credit card issues

erinnm9182 — Wed, 05 Jan 2022 10:37:10 GMT

I had my credit card on autopay, but my last payment didn't go through. I tried to re-register the credit card but it says it will not work. My credit card works fine otherwise. What should i do?

Re: Credit card issues

NDesai — Thu, 06 Sep 2018 20:03:53 GMT

@erinnm9182 Try adding the card using incognito/private browsing mode or try another browser. You can also purchase a voucher from retail store or online to pay for your plan.

Re: Credit card issues

Dunkman — Thu, 06 Sep 2018 20:12:06 GMT

@erinnm9182

Try the above suggestions. There have been a few autopay glitches the last month or so. You can try to dial 611 to see whether you can activate via your phone.

If that does not work, you will need to contact moderator to fix your account.

You can send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)

Re: Credit card issues

erinnm9182 — Thu, 06 Sep 2018 20:13:09 GMT

Ok, the different browser and private mode didn't work. How do you get a payment voucher?

Re: Credit card issues

erinnm9182 — Thu, 06 Sep 2018 20:14:12 GMT

I tried 611 and my card still would not work. I private messaged moderator yesterday, and still no reply. Thanks for your help.

Re: Credit card issues

Dunkman — Thu, 06 Sep 2018 20:18:16 GMT

You can buy payment vouchers (like gift cards) at stores like Canadian Tire, Walmart, Gas stations like ESSO and Shell.... Load up voucher to your account....

Re: Credit card issues

will13am — Thu, 06 Sep 2018 20:47:15 GMT

Since @mimmo hasn't mentioned it, I will. You can purchase top up vouchers from the comforts of home using recharge.com.

https://www.recharge.com/en/canada/public-mobile-top-up

Re: Credit card issues

mimmo — Thu, 06 Sep 2018 20:56:55 GMT

@will13amyou forgot to mention that recharge.com charges a service fee but no taxes 🙂

@will13am wrote:
Since @mimmo hasn't mentioned it, I will. You can purchase top up vouchers from the comforts of home using recharge.com.

https://www.recharge.com/en/canada/public-mobile-top-up

edit: I purched a voucher two days ago and used it within 3 minutes of receiving it, no issues.

Re: Credit card issues

NDesai — Thu, 06 Sep 2018 22:07:59 GMT

@mimmo @will13am Both of you also forgot to mention the source where that info came from

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Purchase-PM-Voucher-using-PayPal/td-p/256969

Re: Credit card issues

mimmo — Thu, 06 Sep 2018 22:21:44 GMT

my appoligies @NDesai i i was mentioning you initalli for the first week or so. I will endevour to mention you in the futire 🙂 I might even make a macro for recharge.com

Re: Credit card issues

will13am — Thu, 06 Sep 2018 23:37:54 GMT

@NDesai wrote:
@mimmo @will13am Both of you also forgot to mention the source where that info came from
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Purchase-PM-Voucher-using-PayPal/td-p/256969

We need to talk to recharge to see if there is any opportunity for a commission for you.

Re: Credit card issues

mimmo — Thu, 06 Sep 2018 23:42:16 GMT

@will13am any commission would need to be split with @NDesai 🙂 but i only mention it when peopl are looking for voucher or alternate method payments are needed (ie cc issues). its just another tool in the tool belt.

Re: Credit card issues

NDesai — Thu, 06 Sep 2018 23:44:30 GMT

@mimmo wrote:
my appoligies @NDesai i i was mentioning you initalli for the first week or so. I will endevour to mention you in the futire 🙂 I might even make a macro for recharge.com

Don't tag me everytime lol

Re: Credit card issues

NDesai — Thu, 06 Sep 2018 23:46:25 GMT

@will13am wrote:
@NDesai wrote:
@mimmo @will13am Both of you also forgot to mention the source where that info came from
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Purchase-PM-Voucher-using-PayPal/td-p/256969
We need to talk to recharge to see if there is any opportunity for a commission for you.

Honestly, i would rather tell them to charge a bit less fees rather than me or anyone making a few cents.

Re: Credit card issues

will13am — Thu, 06 Sep 2018 23:50:51 GMT

Seeing how their pricing has been going up, I sense they are using the Amazon surge pricing model. Maybe we can use camel, camel, camel to track their price in real time.

Re: Credit card issues

wetcoaster — Fri, 07 Sep 2018 01:29:48 GMT

@NDesai wrote:
@will13am wrote:
@NDesai wrote:
@mimmo @will13am Both of you also forgot to mention the source where that info came from
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Purchase-PM-Voucher-using-PayPal/td-p/256969
We need to talk to recharge to see if there is any opportunity for a commission for you.
Honestly, i would rather tell them to charge a bit less fees rather than me or anyone making a few cents.

Speaking of a few cents... Anyone know what's up with the weird penny amounts in the "receive" column?

As far as I know all PM plan costs are full dollar amounts, so people who buy these "vouchers" are loosing anywhere from 10 - 99cents per top-up on top of the fee / exchange rate? Just trying to figure this service out...

Re: Credit card issues

Jas0n — Sat, 08 Sep 2018 04:31:36 GMT

Hi,

I am having a problem making a payment with my debit card. It is a MasterCard Debit card from BMO. I am guessing that is the problem. Can someone confirm that they only will accept Visa Debit cards and not the MasterCard? Why don't they accept both? Very not cool.

Thanks.

Jason

Re: Credit card issues

Anonymous — Sat, 08 Sep 2018 04:35:13 GMT

@Jas0n wrote:
Hi,
I am having a problem making a payment with my debit card. It is a MasterCard Debit card from BMO. I am guessing that is the problem. Can someone confirm that they only will accept Visa Debit cards and not the MasterCard? Why don't they accept both? Very not cool.

Thanks.
Jason

Seems to me to specifcally say Visa. Lots of very not cool things around here. But we soldier on keeping money in our pockets.

Re: Credit card issues

Anonymous — Sat, 08 Sep 2018 04:38:22 GMT

@wetcoaster wrote:
Speaking of a few cents... Anyone know what's up with the weird penny amounts in the "receive" column?

As far as I know all PM plan costs are full dollar amounts, so people who buy these "vouchers" are loosing anywhere from 10 - 99cents per top-up on top of the fee / exchange rate? Just trying to figure this service out...

Recharge is a foreign entity. They are probably coming to the numbers by way of their own currency and figuring it back to CDN. The values also fluctuate with the exchange rates.

Re: Credit card issues

computergeek541 — Sat, 08 Sep 2018 07:01:03 GMT

@Jas0n wrote:
Hi,
I am having a problem making a payment with my debit card. It is a MasterCard Debit card from BMO. I am guessing that is the problem. Can someone confirm that they only will accept Visa Debit cards and not the MasterCard? Why don't they accept both? Very not cool.

Thanks.
Jason

To be quite honest, today is the first I've ever even heard of it. Mostly, it's Visa, Mastercard, and Visa Debit for online purchases. Not all online stores will accept Amex. Ironically, I find that in-store, Mastercard is more accepted than Visa.