topic How to change plan in Get Support

How to change plan

priyalagas1 — Wed, 05 Jan 2022 10:37:00 GMT

Hi community,

I bought public mobile sim yesterday from Walmart. I specifically asked rep to give me lowest available plan because I am not going to use SIM card for next 3 weeks as I will be out of country. But he sign me up for $40 plan and told me that I can change plan by my self. Now I want to change plan but it is asking for more funds. What is my option now ? I will really your appreciate help. Thanks

Re: How to change plan

Luddite — Thu, 06 Sep 2018 19:21:00 GMT

@priyalagas1 wrote:
Hi community,
I bought public mobile sim yesterday from Walmart. I specifically asked rep to give me lowest available plan because I am not going to use SIM card for next 3 weeks as I will be out of country. But he sign me up for $40 plan and told me that I can change plan by my self. Now I want to change plan but it is asking for more funds. What is my option now ? I will really your appreciate help. Thanks

It was a lie. The $10 plan is the cheapest plan to activate. You cannot change plans yourself and receive credit for unused portions.

Being new, the moderators may make an adjustment for you.

Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.

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Re: How to change plan

stonechucker — Thu, 06 Sep 2018 19:35:02 GMT

WOW... Walmart strikes again!

@Brooke_C, @Alan_K, really should get rid of the Wal-Marts out there. Start using your Telus already owned/rented/leased locations to sell and activate SIMs.

Another failure of Wal-Mart misleading a new customer.

Re: How to change plan

skglmdidwns — Thu, 06 Sep 2018 19:41:52 GMT

I also have a similar problem. He activated a worng plan - $20.00 on Sept. 4th, 2019 when I wanted the $25.00 plan. I changed my plan myself online today. However the system deducted $25.00 agian from my existing balance of $34.00. I only have $9.00 left when I should have $29.00. I ned the balance $20.00 refunded back to my account please. Can you please get back to me on this?

Thank you.

Erica

Re: How to change plan

priyalagas1 — Thu, 06 Sep 2018 21:50:08 GMT

Thanks, I have send them private message yesterday and still waiting for reply...