topic Unable to transfer in Get Support

Unable to transfer

chorii74 — Wed, 05 Jan 2022 10:36:58 GMT

Hi all,

I introduced PM to my friend and he tried to transfer his number from Fido yesterday.

After taking long time, some unclassfied error happened. It was not successful so he was not able to get a PM account.

However, today his mobile network to Fido was disconnected. And he tried to transferring again, but it said "We were unable to transfer the phone number ...". A Fido agent said his number was already disconnected from Fido and there is no way for them to recover it.

So, now I'm writing to ask what he should do. I worry I would lose his number. I have read articles in the community and found I need to ask to the moderator team. Can somebody help me?

Re: Unable to transfer

iliketotalk — Thu, 27 Jun 2019 17:45:49 GMT

@chorii74 you will need to contact moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to transfer

Triguy — Thu, 27 Jun 2019 17:45:48 GMT

A moderator would need to resolve it.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to transfer

chorii74 — Thu, 27 Jun 2019 17:51:14 GMT

Thanks for your help.

Re: Unable to transfer

chorii74 — Thu, 27 Jun 2019 18:40:32 GMT

@Triguy

Do you know how long it will take until they contact me?

It's very urgent. I worry he might lose his phone number .

Re: Unable to transfer

Triguy — Thu, 27 Jun 2019 18:42:21 GMT

It can take 48-72 hours for a moderator to respond depending on workload.

Re: Unable to transfer

chorii74 — Thu, 27 Jun 2019 18:59:20 GMT

Thank you for prompt answer.

The problem was resolved! Simply he put this PM SIM card into his phone and it was activated successfully. I don't know why it said en error yesterday.

But still there is a problem in login with his email account. I will ask this issue to the moderator team. Thanks!