topic Re: Could Not Login to Account in Get Support

Could Not Login to Account

danlee — Wed, 05 Jan 2022 10:36:51 GMT

Anyone have this issues today? I am unable to login to my account. Are PM doing maintenance?

Re: Could Not Login to Account

Kerbae — Thu, 27 Jun 2019 16:47:14 GMT

I have the exact same issue!

When I attempt to login it says "waiting for response from public mobile" in the lower grey dialog box of the web browser and it attempts to load continuously.

Re: Could Not Login to Account

danlee — Thu, 27 Jun 2019 16:47:56 GMT

Same here! Grrrr

Re: Could Not Login to Account

Kerbae — Thu, 27 Jun 2019 16:49:35 GMT

@CS_Agent

Any help? I'm in the US and need to login to add US data roaming to my account.

Thank you!

Re: Could Not Login to Account

Dhara — Thu, 27 Jun 2019 16:53:37 GMT

I'm having issues as well logging into my account. Server issue from PM side I assume.

Re: Could Not Login to Account

stonechucker — Thu, 27 Jun 2019 16:53:55 GMT

@Kerbae, dial 611 and add it via the IVR. You'll need to know your PIN to do this, and have your payment card registered.

Re: Could Not Login to Account

Anonymous — Thu, 27 Jun 2019 16:56:01 GMT

If you have a credit card on file you can call 18554public. You might still need to connect to AT&T or T-Mobile.

Re: Could Not Login to Account

Kerbae — Thu, 27 Jun 2019 17:05:34 GMT

Thank you! I did it, I had the $20.00 required for the add-on already on my account but it required me to add approx $130.00 as well (the amount for my 90 day plan). I am not up for my 3 month renewal for my account until August 2019 though. I paid that amount as it wouldn't let me proceed otherwise and I can't check that I haven't been double charged as the website is due. @CS_Agent , linking you in the event I have issues with my account so that there is something to reference.

Thank you @stonechucker !

Re: Could Not Login to Account

Kerbae — Thu, 27 Jun 2019 17:25:51 GMT

@stonechucker

I was wrong. It turns out that I added the 1GB Data add-on for regular data usage (even though I have over 15GB of data left this billing period).

So I called back, tried to add US roaming and it said that option was not available. 😞 I have enough funds on my account.

Re: Could Not Login to Account

stonechucker — Thu, 27 Jun 2019 17:41:12 GMT

If the option isn't available, that's normal, as when it's active you can not add it again.

I would suggest power cycling the phone to see if it kicks in.