topic Re: Plan change in Get Support

Plan change

SamG — Wed, 05 Jan 2022 10:36:24 GMT

I need to change a plan. I already paid but when i clicked on change plan now doesnt work.

pls help

Re: Plan change

RobertQc — Wed, 05 Sep 2018 18:04:58 GMT

Sorry you are having trouble, if you clicked change plan now and it did not work there may be a glitch. We community helpers are other customers trying to help out with no system access and only a moderator will be able to access your specific account information and make any changes. Click this to send them a message

When interacting with the moderator team, it is important to identify yourself with account PIN code, phone number / account number and provide as much information about the problem in question as possible so that the moderator team can work on the issue without having to ask for further information. Each interaction causes further delays to problem resolution.

I know it can be a little frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Saturday-Sunday 9AM-7:30PM (EDT). It typically should be within 48 hours.

For more information about contacting a moderator Click Here

@SamG wrote:
I need to change a plan. I already paid but when i clicked on change plan now doesnt work.
pls help

Re: Plan change

will13am — Wed, 05 Sep 2018 18:06:32 GMT

@SamG, is your account in suspended state? If so you need to seek moderator team assistance to make the plan change.

Re: Plan change

SamG — Wed, 05 Sep 2018 18:11:38 GMT

was due for payment first , I paid still didnt allow me to change plan

Re: Plan change

KMG — Wed, 05 Sep 2018 18:13:35 GMT

It sounds like your account was suspended as your plan expired. In order to change plans, you need the Moderator Team to do it for you. For expired accounts, self-serve will only let you reactivate on the same plan you were on before.

Re: Plan change

SamG — Wed, 05 Sep 2018 18:17:10 GMT

how can i get hold of mediator?

Re: Plan change

KMG — Wed, 05 Sep 2018 18:20:13 GMT

Send a private message using the link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

RobertQc — Wed, 05 Sep 2018 18:40:41 GMT

@SamG wrote:
how can i get hold of mediator?

Click this to send them a message

For more information about contacting a moderator Click Here

Re: Plan change

SamG — Wed, 05 Sep 2018 19:35:55 GMT

Phone # 647 6*****2

Simcard # 8912230000*********

Not sure about pin code could be 1234

Edited to remove completed phone and sim numbers

ShawnC13

Re: Plan change

RobertQc — Wed, 05 Sep 2018 19:00:24 GMT

@SamG wrote:
Phone # 647 655***
Simcard # 89122300****
Not sure about pin code could be 1***

This is a public forum, send that info to a moderator not to everyone.

Pin may be 0000

You can edit your post and remove that info.

Re: Plan change

stonechucker — Wed, 05 Sep 2018 19:06:19 GMT

@RobertQc and @SamG. please edit your posts to remove personal information!!

Re: Plan change

RobertQc — Wed, 05 Sep 2018 19:07:48 GMT

@stonechucker wrote:
@RobertQc and @SamG. please edit your posts to remove personal information!!

Read my post, I did not post any personal info I used *******'s and told the person to remove it

@RobertQc wrote:
@SamG wrote:
Phone # 647 655***
Simcard # 89122300****
Not sure about pin code could be 1***

This is a public forum, send that info to a moderator not to everyone.

Pin may be 0000

You can edit your post and remove that info.

Re: Plan change

stonechucker — Wed, 05 Sep 2018 19:19:46 GMT

@RobertQc, sorry - my mistake. I could have sworn before I wrote that, there was an entire list of the numbers there.

I apologize - I'm blaming my vision issue on this. Again... Sorry.

Re: Plan change

RobertQc — Wed, 05 Sep 2018 19:20:29 GMT

@stonechucker wrote:
@RobertQc, sorry - my mistake. I could have sworn before I wrote that, there was an entire list of the numbers there.

I apologize - I'm blaming my vision issue on this. Again... Sorry.

No worries.

I like you. 🙂

Re: Plan change

ipofmc7 — Wed, 05 Sep 2018 20:17:24 GMT

Moderator will fix everything for you no worries 🙂