topic contacting mods in Get Support

contacting mods

liljana1950 — Wed, 05 Jan 2022 10:36:13 GMT

i need to contact the mods for resetting password, its locked me out, how do i contact the mods?

Re: contacting mods

GinYVR — Thu, 27 Jun 2019 02:41:24 GMT

@liljana1950You can contact them using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect up to 48 hours wait.

Re: contacting mods

mimmo — Thu, 27 Jun 2019 03:29:45 GMT

@liljana1950 if you need to make a payment, I would buy a voucher and top up by dialing 611. It seems that mod reply times are longer than usual at the moment.

Re: contacting mods

popping — Thu, 27 Jun 2019 03:32:50 GMT

@liljana1950 wrote:
i need to contact the mods for resetting password, its locked me out, how do i contact the mods?

Moderator wait time is 2 - 3 days.

Do you tried to login and failed too many times?

If yes, wait for moderator.

If no, you can try the "Forgot your password?" link on the login page.

PM system is very slow ATM.

It took me 5 minutes to submit my email address and my security question a few hours ago. Wait another 5 minutes to receive the reset password email from PM.