topic Is the website down? in Get Support

Is the website down?

cvautour0619 — Wed, 05 Jan 2022 10:36:07 GMT

I have been trying to move my wife's phone from Bell to Public Mobile for over 20 minutes now. I just get error messages or it doesn't want to go to the next page!

Re: Is the website down?

Alex888 — Wed, 26 Jun 2019 22:24:36 GMT

@cvautour0619 The site is up, try using Chrome in incognito and clearing your browser cache. If it's still not working for you then you may need to wait a while, try not using it during peak hours as the servers can be slow.

Re: Is the website down?

Jackhyf63 — Wed, 26 Jun 2019 23:30:37 GMT

@cvautour0619 I guess there are too many people logged in, maybe You can try around 12:00am.

Re: Is the website down?

hairbag1 — Wed, 26 Jun 2019 23:57:51 GMT

PM's website has been kinda flakey for the last 48 hours or so. Sometimes it taking several minutes to just get to Community site. Maybe the moderators are doing some system maintanance that's affecting performance.

Keep trying...should clear up later in evening....I hope.

Re: Is the website down?

Triguy — Thu, 27 Jun 2019 00:47:19 GMT

Website issue seems to be common problem today. Usually if you clear your cache that should allow you to login.

Re: Is the website down?

popping — Thu, 27 Jun 2019 01:14:40 GMT

@cvautour0619 wrote:
I have been trying to move my wife's phone from Bell to Public Mobile for over 20 minutes now. I just get error messages or it doesn't want to go to the next page!

PM system is slow.

It took over 5 minutes for me to submit the email addres and security question for password resset. Another 5 minutes wait to receive the password reset email.